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The Sands Regency Casino Hotel


Hotel class 2.5 of 5
345 N Arlington Ave, Reno, NV 89501
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Reviews you can trust

58% Recommend
2.5 of 5 stars 195 reviews
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All (195)
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1 of 5 stars
Manteca, Ca
16 Dec 2009 | Trip type: Couples

Or trip started off with the staff messing up on the rooms. We finaly got into an elevator after waiting for 10 minutes. The non- smoking room smelled worse than if I were sniffing an ashtray. In the morning there was no hot water, when I told the front desk they said it was a boiler issue. The second night... more

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2 of 5 stars
Vancouver, Canada
6 Dec 2009 | Trip type: Couples
1
person found this review helpful

We booked through Hotwire, so didn't know what hotel we were getting 'til it was too late. The location isn't bad, only a couple of blocks from the Eldorado, but not particularly nice blocks to walk at night. The front desk staff were friendly enough, but the lobby was smokey and unappealing. We saw one fellow sitting at a slot... more

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2 of 5 stars
California
29 Nov 2009 | Trip type: Couples

Stayed here for 2 nights,the bed hard as a rock,we only went here because they let you have pets but the floor on which you have them is disgusting (the 5th floor) is for pet owners only. The room carpet was so stained and the room smelled of pee and smoke and it was suppose to be a non-smoking room.... more

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4 of 5 stars
British Columbia
17 Nov 2009 | Trip type: Couples

Sands is a good hotel for the price. The carpets are a little worn with stains but they seemed clean. We were in a suite on the 12th floor and our beds and linens were good, but I heard comments that not all floors have the same beds. The casino is a good size and join the players club and... more

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1 of 5 stars
27 Oct 2009 | Trip type: Couples

We have stayed at the Sands consistantly for the past 8 years and have always felt we received good value. This past trip will end our stays at the Sands. We were taking my son's girlfriend to Reno for her 21st birthday. Found a better price at another hotel but it was only for 1 room. We stayed at the... more

Management response from
Jennifer Mannix, Hotel Management

On behalf of Terrible’s Sands Regency, we appreciate your comments. As we continue to make property improvements, we take your feedback seriously and use it when evaluating our products and services. It is important to us that your stay is to the standard in which you expect when booking through TripAdvisor. We will post new improvements and updates here so...

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1 of 5 stars
Vegas
27 Oct 2009 | Trip type: Friends getaway

A 5 night stay cost me $3,000.00+ due to vehicle damage. Myself and 2 hotel employees saw a guest throw beer and whiskey bottles out of a 9th story window causing body damage and a shattered windshield on my truck. The hotel stated it was not thier problem, nor resposibility to assist me in finding out the guest to hold... more

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5 of 5 stars
South Carolina
20 Oct 2009

Airport: Easy to navigate airport, with comfy adirondack-style rocking chairs in waiting areas; lots of benches in area where free shuttles arrive to most hotels. ++++ Hotel: Sands Regency: I stayed in the tower that had the fitness center on the 17th floor - nice! All aerobic machines faced out full-length windows with mountain views; large jacuzzi also had mountain... more

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3 of 5 stars
Ontario
9 Oct 2009 | Trip type: Couples

We booked this hotel through hotwire and I think we paid about $70. Despite the apparent lack of people actually out and about in Reno, the hotel was booked up, so we were upgraded to a suite (which was really just a larger room with a jacuzzi tub, sink and shower exposed to the room). The room was very large,... more

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3 of 5 stars
Richmond, VA
8 Oct 2009 | Trip type: Business, Solo travel

I attended a conference at The Silver Legacy, but they were booked up, so went to Sands Regency. The people were friendly, and there were nice things like 1)The AC worked 2) They had great water pressure in the showers, etc. However, the hotel is very dated and needs a major overhaul to appeal to anyone who stays in any... more

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1 of 5 stars
BC
7 Oct 2009 | Trip type: Family

My sister actually recommended this hotel to me, because she got a great deal. We all got there and we were so excited to gamble and have fun. I did not feel safe at this hotel and there was an incident I had with one of the staff in the casino where she was being extremely rude to me, so... more

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The Sands Regency Casino Hotel Also Known As

  • Regency Hotel Reno
  • Regency Hotel Sands
Address: 345 N Arlington Ave, Reno, NV 89501