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The Sands Regency Casino Hotel


Hotel class 2.5 of 5
345 N Arlington Ave, Reno, NV 89501
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Reviews you can trust

57% Recommend
2.5 of 5 stars 200 reviews
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All (200)
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2 of 5 stars
Malcolmsmom   29 contributions
Murrieta, California
22 Jan 2010 | Trip type: Friends getaway
1
person found this review helpful

We chose this hotel because it was near the Amtrak station but I would not stay again. Although the rooms were clean it was bare bones - no coffee maker or any other simple amenities. Our door handle broke and we got locked in our room for about an hour, getting extra pillows took two calls to housekeeping and the... more

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2 of 5 stars
kongbooster   12 contributions
San Francisco, California
19 Jan 2010 | Trip type: Friends getaway
2
people found this review helpful

I stayed at the Sands a couple years ago and thought it was okay. Normally I prefer to book a nicer place in Reno, given that the city has relatively low rack rates. I went on a holiday weekend on my last trip, so I chose the Sands to save some money. I knew that the rooms were simple and... more

Uck
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1 of 5 stars
Tink2007   3 contributions
Salt Lake City
15 Jan 2010 | Trip type: Couples

Checked in, checked right back out. Room was dated with a ancient TV. more

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1 of 5 stars
john-doe-#2a   5 contributions
Seaside, CA
6 Jan 2010 | Trip type: Family
1
person found this review helpful

It's extremely spacious , It's cheap, it's tired, it's old, and it's NOISY! Typical old hotel, slow elevator, slow drainage, no extra blanket or pillow, tyny old TV set. They don't even serve free drinks in their casinos. The economy must be really bad! But it's cheap for the location and room size. King size bed is ok. Got a... more

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1 of 5 stars
sanjo15   1 contribution
san jose
3 Jan 2010 | Trip type: Couples
3
people found this review helpful

We should have looked at the reviews before we booked this place. One person said the water was cold and the boiler was broken. Well almost a month later the water was still cold. They were giving out free drink wristbands and now we know why. The beds were hard as a rock and the bartenders were extremely rude and... more

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1 of 5 stars
icequeenamy   1 contribution
Manteca, Ca
16 Dec 2009 | Trip type: Couples
2
people found this review helpful

Or trip started off with the staff messing up on the rooms. We finaly got into an elevator after waiting for 10 minutes. The non- smoking room smelled worse than if I were sniffing an ashtray. In the morning there was no hot water, when I told the front desk they said it was a boiler issue. The second night... more

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2 of 5 stars
soobee_vancouver   23 contributions
Vancouver, Canada
6 Dec 2009 | Trip type: Couples
1
person found this review helpful

We booked through Hotwire, so didn't know what hotel we were getting 'til it was too late. The location isn't bad, only a couple of blocks from the Eldorado, but not particularly nice blocks to walk at night. The front desk staff were friendly enough, but the lobby was smokey and unappealing. We saw one fellow sitting at a slot... more

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2 of 5 stars
BeatlesLover   2 contributions
California
29 Nov 2009 | Trip type: Couples

Stayed here for 2 nights,the bed hard as a rock,we only went here because they let you have pets but the floor on which you have them is disgusting (the 5th floor) is for pet owners only. The room carpet was so stained and the room smelled of pee and smoke and it was suppose to be a non-smoking room.... more

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4 of 5 stars
4mickey   8 contributions
British Columbia
17 Nov 2009 | Trip type: Couples

Sands is a good hotel for the price. The carpets are a little worn with stains but they seemed clean. We were in a suite on the 12th floor and our beds and linens were good, but I heard comments that not all floors have the same beds. The casino is a good size and join the players club and... more

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1 of 5 stars
crappiegirl   3 contributions
27 Oct 2009 | Trip type: Couples

We have stayed at the Sands consistantly for the past 8 years and have always felt we received good value. This past trip will end our stays at the Sands. We were taking my son's girlfriend to Reno for her 21st birthday. Found a better price at another hotel but it was only for 1 room. We stayed at the... more

Management response from
Jennifer Mannix, Hotel Management

On behalf of Terrible’s Sands Regency, we appreciate your comments. As we continue to make property improvements, we take your feedback seriously and use it when evaluating our products and services. It is important to us that your stay is to the standard in which you expect when booking through TripAdvisor. We will post new improvements and updates here so...

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The Sands Regency Casino Hotel Also Known As

  • Regency Hotel Reno
  • Regency Hotel Sands
Address: 345 N Arlington Ave, Reno, NV 89501
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