We made a reservation for a 2 Bedroom suite for 2 nights at a rate of $279 per, directly with the hotel. We had a death in the family that caused us to miss our first night. Given the circumstances, the hotel graciously waived the two night minimum and allowed us to stay for one night with no loss of...
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We are sorry for the confusion surrounding this guest’s stay with us. The dates in question fell in a sold-out holiday week. Although we had been turning business away for some time, we did allow a last-minute change because of extenuating circumstances and we appreciate the acknowledgment of that in the review. Had we strictly enforced our cancellation policy, the...
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