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Best Western Red Jacket Mountain View Resort


Best Western Red Jacket Mountain View Resort
Hotel class 3 of 5
Route 16, North Conway, NH 03860
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Traveller Reviews

60% Recommend
3.5 of 5 stars 77 reviews
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By trip type
All (77)
[ Date ] [ Rating ]
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4 of 5 stars
New Hampshire
30 Jan 2009 | Trip type: Family

We have stayed here twice in the last month for a family ski trip and to use the water park. This is a great place for families and in a great location in North Conway. The Sunday brunch was fantastic and the people who work there were great. Lot of bang for your buck at the hotel though the water... more

Management response from
crandall11, assistant general manager

Thank you for your recent visits to the Red Jacket Mountain View Resort. We feel we are a great match for families that want to get away and do some skiing and then enjoy our indoor Water Park(it's always 84 degrees). Our chef will be happy to hear how much you enjoyed the Sunday brunch. We hope to see you...

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5 of 5 stars
Boston
27 Jan 2009 | Trip type: Business

I really loved the hotel especially the location. It was near great skiing at Cranmore (which was actually a little icy but great for beginners other than that) it was also just minutes from Jackson and the adorable covered bridge, and skating at Nesselnook farm. The view was fantastic. Some of the hotel could using some dating- but I think... more

Management response from
crandall11, assistant general manager

Thank you so much for taking time to responed. We are very proud of our hotel here in the White Mountains. Our location on Sunset hill offers our guests the best views in the Mount Washington valley. And the central location has easy access to ski mountains and shopping. Our oversized rooms give our guests the perfect place to relax....

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4 of 5 stars
Boston, Massachusetts
22 Jan 2009 | Trip type: Business
1/1 found this review helpful

I was here for a business trip with coworkers and found the Red Jacket to be a very pleasant place to stay, with several nice amenities and just a few minor drawbacks. Among its positive attributes are the very impressive indoor waterpark, which is varied enough that people of all ages should be able to enjoy themselves there, and children... more

Management response from
crandall11, assistant general manager

Thank you for taking the time to comment. Our Indoor Water Park has been open almost one year and it has been a hit with all ages. Our chef will be happy to hear how much you enjoyed the breakfast buffet, it is delicious almost too much food. I'm sorry to hear that the heating system bothered you. It is...

Nice stay
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3 of 5 stars
Boston
15 Jan 2009 | Trip type: Business
1/1 found this review helpful

I stayed at the Best Western Red Jacket Resort for a company retreat. The rooms were spacious, clean, and comfortable. The food from the hotel restaurant, particularly the breakfast buffet, was quite good. I used the fitness center and found it to be adequate as well. While I did not visit the water park, several of my colleagues with children... more

Management response from
crandall11, Assistant General Manager

I would like thank you for taking time to responed. We are glad that you enjoyed your recent stay with us. We always strive to make our guests stay comfortable and relaxing. Hope to see you soon. Charles Randall

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2 of 5 stars
Vermont
10 Jan 2009 | Trip type: Couples
2/3 found this review helpful

We had high expectations for this "Resort" which was nothing of the sort. For the high price we paid and the exaggerated website information we were very disapointed. The place needs a major make over inside, I felt like i was in the Shining walking to my room. The linens were old and outdated along with everything in the room... more

Management response from
crandall11, Assistant General Manager

I'm happy that you enjoyed your breakfast buffet, it is well recieved. I am very sorry that you felt the rooms were outdated. We have completely renovated every room in the hotel in the last three years including all new furniture. We feel that not only do we have great service but our rooms are clean and comfortable and with...

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2 of 5 stars
Boston
5 Jan 2009
2/2 found this review helpful

Stayed here for Christmas and had a lovely meal and very friendly check in. However, when we were leaving, my friend's credit card was charged over twice the amount of the stay. This was resolved. However, then my credit card was charged for two night's stay when my friend actually paid for the ONE night stay, I have been trying... more

Management response from
crandall11, Assistant General Manager

First of all thank you for your patients. I'm happy to hear that you enjoyed your meal and friendly check in. I feel that our front desk agents are the best in the business unfortunately there seemed to be a mix up of credit cards.For this I apologize. I understand that it has been an inconvinence. We will continue to...

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2 of 5 stars
boston
13 Dec 2008
2/2 found this review helpful

We have been going to the Red Jacket for years. Now that we have a family we needed to book the condo. We could not have been MORE disappointed. The condo was VERY expensive and had not been updated in at least a decade (guess). The condo was underwhelming to say the least. I am actually mad at myself for... more

Management response from
RedJacket021, Manager

We thank you for your previous visits and are disappointed with your disappointing review. We would like to point out that our Condos (AKA Townhouses) represent our most fully appointed (2 floors,1+3/4 baths, full kitchen, private deck, etc.) guest residences and will accommodate as many as 7 people. For families not requiring a "home away from home" setting we offer...

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3 of 5 stars
Boston
4 Dec 2008 | Trip type: Family
1/1 found this review helpful

We go to North Conway every Columbus Day Weekend for the Fall foliage. Obviously, this is the peak of the season, so every room is booked in NC. We stayed here because we couldn't get into Eastern Slope Inn. The mountain view from the Outlook area on the front of the hotel is spectacular, but we didn't find out about... more

Management response from
nbryson, manager

"Mother Nature at her best" is Fall in N Conway, NH. Red Jacket Mountain View Resort & Spa has great views from guest rooms, Champney's dinng room and the outlook area on the front lawn. Our Sunday brunch buffet has been a favorite of guests for many years, all season long. Seasonal packages are offered to include meals, water park...

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2 of 5 stars
Boston
29 Oct 2008
1/1 found this review helpful

Hotel staff was friendly. Room was pricy, and the water park is not included, you must pay additional per person per day. Made it very expensive for this family of 5. And when you don't plan to spend all day there, are going to other attractions such as Story Land, etc it completely blew the budget. Families with small children... more

Management response from
nbryson, manager

Red Jacket Mountain View takes great pride in hiring some of the best people in the hospitality industry. We recently completed the renovation of all guest rooms and opened Kahuna Laguna Water Park in February 2008. The water park has been favorably received and enjoyed by many familes staying at the resort. There is a fee to use water park...

Good Service
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4 of 5 stars
Boston
25 Oct 2008

I was there for a conference. They were very accomodating in helping exhbitors get their materials in. They wanted our business, always following up and opening the exercise room an hour early more

Management response from
RedJacket021, Manager

Thank you very much for your review. Please visit us again as one of our social guests.

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Best Western Red Jacket Mountain View Resort Also Known As

Address: Route 16, North Conway, NH 03860