A major storm with torrential rains and damaging winds was what I had to travel through for an extremely important event, the week of my stay. However, my destination accommodation was quite peaceful, easy-going and my saving grace, thanks to W Hoboken Hotel Staff, Essence and Victor. I arrived early during a torrential downpour. My plan was to wait for several hours until 4:00 PM (check-in time). However, Essence at the front desk greeted me and asked for my details (she was very attentive, kind and welcoming). Without hesitation, she informed me that my room was ready. I was so grateful (and relieved), that I replied, “Really?”. Her reply was, “Yes, I wouldn’t have you waiting in this weather”. That truly spoke volumes to me. Her empathy was invaluable in that moment. Even more, I expressed my plan to schedule an Uber into the city for a meeting I had the following day (although, the location offers various commuting options in and out of NYC). Essence was kind enough to inform me about changes regarding NJ-NYC toll rates and a new law that may impact my trip (information that I truly needed to consider). Not to worry, because once more, Essence was going to help solve the issue. She enlisted the support of Victor, the concierge, who is an expert at “problem solving”. Victor informed me of an exquisite car service, with an affordable rate, to make my trip stress free. He even scheduled the trip and made sure every detail was covered. WOW, I thought… In less that 5 minutes, all my anxiety was wiped away, thanks to Essence and Victor. I was set, What an AWESOME first impression. Made it to the spacious room with a breath-taking view of NYC and the Hudson River, comfortable bed with fresh, clean linen and a bright, pristine bathroom. I felt like W Hotel was my “home away from home”. Dining options included “Halifax”; which is the on-property restaurant. In addition, Del Frisco's Grille and many other restaurants in walking distance. I truly had THE best rest ever, knowing that every detail was covered. Essence and Victor made my stay so special and unforgettable, that I will continue to only stay at W Hotel. Over the years, I have experienced hotels, that were really just a temporary place to rest, with no “hospitality” included. However, Essence and Victor truly exceeded my expectations and reminded me what first-rate service should be. …