DoubleTree by Hilton Hotel Mahwah 3.5* (NJ) - Hotel Reviews

Jorelle A

Chicago, United States

1 review

Reviewed 20 May 2013 NEW

I called to inform the hotel that my flight was delayed and that I would not be checking into the hotel until after midnight so that they would not give my room away. Arrived at the hotel at 2:30 am and the clerk was refusing to check me into the room stating that my reservation was for the following day.... More

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We truly apologize for the troubles you encountered during check in. We strive to provide the very best in guest service, and we did not live up to this standard for you during your stay. I can assure you it is not our intention to make the check in process to difficult. We cannot explain why your check in was... More

tazcat49

Dingmans Ferry, Pennsylvania

Senior Contributor

33 reviews

5 hotel reviews

Reviews in 14 cities

22 helpful votes

“Sorry to say "Not Quite Doubletree"”

Reviewed 18 May 2013 NEW

An acceptable hotel, but it bears little resemblence to the half dozen or so Doubletrees we've stayed in, which were resort-like and classified in a higher Hilton tier. This one is an older property (maybe built by another chain originally?) that's seen better days. No morning buffet, just a limited breakfast choice on a sheet-of-paper menu in the very dark... More

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See 2 more reviews by tazcat49 for Mahwah

While we are grateful for your feedback and appreciation of our helpful associates and clean guest rooms, it is disappointing to learn that other aspects of your stay were not as positive for you. We must apologize for the issues you mentioned regarding the condition of the hotel. Your comments will be shared with our team in an effort to... More

Kathy R

Paterson, United States

1 review

“Excellent Stay”

Reviewed 15 May 2013

Really cant complain... everything was pleasant... clean, quiet, safe, friendly,well-priced...not a single complaint...def will return...it was silly but nice surprise to get a warm cookie when we first arrived.. just coming back from dinner we didnt eat it right away but were happy the room has a microwave to warm it up! yummy! lol yupp not a single complaint!

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We are delighted that your time at the DoubleTree Mahwah was such a great experience. As you have shared our team strives to provide the very best expericance for all of your guests. It is great to read that you enjoyed so much of what we have to offer. We always hope to pamper our guests at every turn. Thank... More

MattHiramGa

Atlanta, GA.

2 reviews

Reviews in 2 cities

4 helpful votes

“Good location in Northern NJ.”

Reviewed 12 May 2013

This hotel get a "Very Good" because, the bad part is that the only parking is in the far rear of the building. If there is a party or an event in the hotel you will be parked way out in the back of the giant parking lot. Bring a coat in the winter, be sure to bring an umbrella... More

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We truely appreciate your feedback and love knowing that you enjoyed so many of the aspects of our property, from the spaciousness of our guestrooms to our excellent service. We must apologize if the parking area is not to your liking, but are glad that it did not seem to have impacted your overall stay. Thank you very much for... More

Howard Z

Trabuco Canyon, United States

1 review

“Not your average Doubletree . . . well maybe Average is correct!”

Reviewed 9 May 2013

For the price and long range proximity to airports, certainly not the best, most up-to-date Doubletree that I have stayed in. Felt more like a Hampton Inn - not that there's anything wrong with that. I stay at plenty of Hampton Inns. But the Doubletree hotels are usually a higher grade hotel than Hampton Inn. This one was not. Good... More

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We are grateful for your feedback and appreciation of our helpful associates. It is disappointing to learn that other aspects of your stay were not as positive. We must apologzie for the issues you mentioned regarding distance from the airport and condition of the hotel. Your comments will be shared with our team in an effort to learn from your... More

GinaZ7

Long Valley, New Jersey

Reviewer

5 reviews

Reviews in 2 cities

1 helpful vote

“Service matters!”

Reviewed 6 May 2013

I normally really research hotels before I stay, but, this was a last minute decision to stay in the area of my sons basketball tournament. My husband needed to return for work so I called the hotel and they sent a free shuttle to pick up me and my son. I told the driver that I was without a vehicle... More

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See 3 more reviews by GinaZ7 for Mahwah

We are delighted that your time at the Doubletree Hotel Mahwah was such a great experience. As you have shared, our hotel is equipped with many amenities to make our guests feel at home, including a microwave and refrigerator. From our hospitable service to our location, it is great to read that you enjoyed so much of what we have... More

Michael G

Dubuque, Iowa, United States

Reviewer

4 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Mostly the Same”

Reviewed 6 May 2013

I had stayed at the Doubletree Mahwah before on another business trip and was stunned to see a new restaurant at the hotel when I arrived. The hotel on the other hand hadn't changed much and has probably looked the same since the 1990s. The hotel was clean and so was my room, but it was very noticeable that the... More

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It is truly disheartening to learn that your experience was far from what we expect for our guests. While we are glad you were able to enjoy the hospitality of our staff and cleanliness of our rooms, it seems we missed the mark when it came to some other issues. Your comments will be shared with our housekeeping and maintanance... More

Robert C. W

Phoenix, United States

1 review

“Smoke filled rooms”

Reviewed 25 April 2013

Hotel was smoke free, but the outside corner of our the building where our room(s) were was the smoking location and it caused our rooms to smell awful. Changed room from 222 to 322 on arrival and then gave up, but later found out why room smelled of smoke. Had to keep A/C on high just to survive.

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Positive or othewise, we alway apprciate when guests take the time to share their impressions of their stay. We must apologize if your experience here did not match your expectations. Please know that this is not the type of stay that we would hope for and we apologize for any inconveniences you encountered. We hope you will reconsider a future... More

Felicia K

Georgia, United States

1 review

“Not Bad”

Reviewed 22 April 2013

It was clean and nice and fit the price BUT if you have noisy neighbors then this is NOT the hotel for you. Plus the AC system was awful, it was sooo loud. We had to decide if we wanted a good nights sleep or sweat to death!

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Thank you so much for sharing feedback regarding your stay. It is great to know you enjoyed a friendly stay. We strive to provide all of the comforts and conveniences of home. We do apologize for the inconveniences you encountered due to the noise from other guests, but we are truly grateful that you were able to make the best... More

Craig N

portjeffson sta, United States

1 review

“hotel stay”

Reviewed 18 April 2013

hotel is clean but needs up dating the staff was very good tv was not working called desk within 10 min they was a nock at door and it was fixed I am a food & deverage director at a another hotel and i would stay at this hotel again

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We are delighted by your kind words and excellent review! It is always great to hear that the Doubletree Hotel Mahwah has left our guests with such a positive impression. We strive to provide excellent service for all of our guests. It is wonderful to hear from our guests that receive this excellent service. We hope to see you again... More

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DoubleTree by Hilton Hotel Mahwah Reviews

DoubleTree by Hilton Hotel Mahwah

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