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BEST WESTERN PLUS Regency House Hotel

3.0 of 5
140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
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105 reviews from our community

    Trip type
Traveller rating
    22
    31
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Date Rating
Brigantine, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW

Needed to be in North Jersey for one night for a medical procedure to be done early AM. This hotel was very quiet and comfortable so I was able to get to sleep early. Rooms are large beds are first rate

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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 May 2013

I stayed at this hotel for an event with my daughter. I was uneasy about my stay due to other reviews that referenced the smoke smell (why any hotel is still allowing smoking is beyond me), my daughter has asthma and I am very allergic, so we requested a non-smoking room on the first floor that had been renovated (thank... More

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Franklin Square, New York
1 review
1 of 5 stars Reviewed 6 May 2013

Attended a weekend children's event at this place. It was full of black ants and loud drunks, on both nights of our stay. The one restaurant in the hotel had maybe 6 tables, all located past the loud bar, and the restaurant smelled awful. The one elevator in the hotel was so small it could not even fit a standard... More

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Esopus, New York
1 review
5 of 5 stars Reviewed 30 April 2013

This is an excellent hotel with helpful staff and comfortable, clean accomodations...with a good location, too. Additionally, the price is excellent for the value you receive when staying here. I have stayed probably 20 times and it is consistently excellent.

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Tom P, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
1 May 2013

Dear Guest Thank you for your valued feedback and kind words.It is a real boost to hear good about the service at the hotel which is a great motivation factor for every employee that works here.We are glad that we have been able to meet your needs for a pleasant stay consistently and will continue to keep making it as... More

Phoenix, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 29 April 2013

Great Value and great service. I have stayed here on numerous occasions while on business trips. Comfortable room, free wifi, and excellent free breakfast. Employees are very friendly, knowledgeable, and willing to make your stay a pleasant one. Location is great also, close to all major highways.

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Tom P, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
1 May 2013

Dear Guest, The hotel is gratified to know that you have only good things to say about our facility.The complimentary hot & cold breakfast buffet are just the "standards" and we would welcome your feedback to make it better anytime you wish. It is the hotel's mission statement to make every guest being treated the way they would like to... More

Farmington, Connecticut, Usa
1 review
1 of 5 stars Reviewed 25 April 2013

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Review collected in partnership with Best Western

Tom P, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
1 May 2013

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Wichita, Kansas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 22 April 2013

Was here for a wedding in August and it wasn't bad. I was in a suite (all that was left in wedding block) and room was pretty big with 2 double beds. Beds were soft (I prefer firm beds) and had 3 pillows. Hotel is pretty well-kept up, nice triple-sheet bedding, 2 flat screen TVs with HD channels (in our... More

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Tom P, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
1 May 2013

Dear Guest, We thank you for your detailed compliments for the hotel and for applauding the level of cleanliness and standards of amenities that we provide. The hotel has been newly renovated and we are in the process of matching up to the same levels across all floors so we do apologize for missing out on the tapes and the... More

1 review
1 of 5 stars Reviewed 16 April 2013 via mobile

I stayed here back in March and I will NEVER EVER RETURN to this shabby "hotel." Upon arrival the quiet wordless girl had NO idea what she was doing and took about 15 minutes to check me in. When I got into my room I was horrified. It was absolutely FREEZING because I later learned my HVAC unit did not... More

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Tom P, Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
1 May 2013

Dear Guest, We have read the review posted but are unsure if they were rated for our hotel.We are a two storeyed facility and are under the Best Western umbrella.The review written is for a four storeyed Holiday Inn which does not match the description of our property. We request you to kindly clear this confusion and correct the review... More

Northern Vermon
2 reviews
5 of 5 stars Reviewed 9 April 2013

Stayed here many times, Restaurant/Bar is good; Rooms very clean; Staff very friendly and helpful; Bar open till 11; Pool area nice and clean; 15 minutes to Manhattan etc. The rest of this review is coming up with words to supply the 200 character minimum that is required; Thank God winter is over and the summer is right around the... More

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Tom P, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
10 April 2013

Dear Guest, Thank you very much for your appreciation and compliments.It only helps us move forward with an even positive approach to outperform ourselves.The staff here at the hotel gets a great sense of satisfaction and pride when they read such encouraging words. We appreciate your business and look forward to serving you even better in the future so that... More

Baltimore, Maryland
1 review
3 of 5 stars Reviewed 25 March 2013

Checked in late at night. This hotel did seem to be very clean. There was a very strong odor of cigarette smoke that permeated the lobby area. It was a bit nauseating. Gave AAA number at check-in and rate. At check out, no AAA or rate assigned and had to go through the process of getting my AAA savings. The... More

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Tom P, General Manager at BEST WESTERN PLUS Regency House Hotel, responded to this review
9 April 2013

Dear Joy, Thank you for taking the time to provide us with your valuable feedback and concerns.We are extremely apologetic for the inconvenience that you had to face during your stay with us.While we do make a humble note of the compliments,we assure you that we take the grievances very seriously.The breakfast at the hotel has always been a matter... More

 
 
BEST WESTERN PLUS Regency House Hotel
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BEST WESTERN the Inn at Ramsey
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Ramsey, NJ
4 of 5 stars 92 Reviews
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Additional Information about BEST WESTERN PLUS Regency House Hotel

Address: 140 Route 23 North, Pompton Plains, NJ 07444 (Formerly Regency House Hotel & Suites)
Phone Number:
Region: United States > New Jersey > Pompton Plains
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Pompton Plains
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 
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