We got very perfect trip in Bali until we got here... Front staff didn’t seem to try to help us in any way. Now we understand the previous negative review about Front and other staff there. We booked this hotel via website when we were here and they asked to show the confirmation letter. Since we booked the hotel via... more

Service was bad by staff, they over charged us. Charged us twice to credit card for our stay and calling to fix the issue was a nightmare as staff spoke bad english was hung up on and they had little understanding. Would not go back or recommend. Nice scenery but not cover bad service and bad taste left! more

We stayed here with some trepidation after reading some bad reviews about the hotel - but to be fair, they had been written whilst the hotel was still in construction stage. As of November, 2009 The Haven is almost completed and is in Soft Opening mode. There are three sections to the hotel, consisting of a hotel block, a one... more

great hotel we stayed in a 2 bed room suit for 10 days. Was cleaned every day, ive read a lot of reviews about the water leeking over the bath, this happens, but if you dont have the presure of the water to high its better and you can all so tilt the shower head. The pool is great if... more

We had a fabulous time at The Haven. If asked "would i recommend it"? I would say "definately". We stayed in a one bedroom suite which was home to myself, my husband and 2 year old for 12 nights. The rooms are large and clean, though being self contained, they lack a few bits and pieces but really nothing too... more

The rooms in the new section were spotless and quite glam. The two pools in the complex are really nice, especially the new one with the big water feature coming down from reception. Reception staff were really nice and everyone was keen to iron out any glitches (the hotel is only just opened). Breakfast was pretty ordinary compared to some... more

actually there is 2 building , haven hotel and haven suites. i stay at haven hotel with good value (openning sep 09) Pro. Rooms very clean ,full facilitys ,welcome fruit, turn down service with small chocolat,rain shower.cable with english chanel. nice swimming pool ,friendly staff near good rate exchange money,shop resturant and 5 mins walk to the sea Cons.breakfast not... more

I stayed for 2 nights at the hotel with a friend and both of us agree that the price was a bit too expensive for such hotel. They charged us about IDR 950,000 (USD 100), while the gorgeous Sofitel Hotel (which was fully booked), not far from it, has its rooms at IDR 1,100,000 (USD 116). The Haven doesn't even... more

Don't know what people are complaining about. No sun at the pool area !! On the suite side of the hotel plenty of lovely sunshine. People get a life. The buffet breakfast good and the coffee great. If you don't enjoy the breakfast then you can walk down the street and go some where on the beach strip, lots of... more