This motel was listed as a Best Western in my Auto Club New Mexico Tourbook. They did tell me when I called that they were no longer a Best Western, but they did have two queen beds that we needed, were near where we wanted to eat, told us they had "standard continental breakfast" and the price seemed reasonable based... more

My colleague choose this hotel so I didn't have much of a say in where we stayed. This was the worst expierence I've had in a hotel and I've done a great deal of traveling for work. The room was ok except the hairdryer didn't work. I am already weary of the cleaniness most hotel rooms (even nice ones!) so... more

Hotel property is older, rooms were dated but clean and comfortable. They charged a nonrefundable deposit for our dogs. However, we were happy to pay it considering other hotels we checked didn't allow pets. The hotel is across the street from a railroad track and trains were frequent throughout the evening, although we didn't notice many throughout the night. A... more

The hotel is old and needs a facefilt. They appeared to be repainting some of the rooms. They grounds were dirty. They room was old and shabby. The trains were loud BUT it is a railroad town and the rail tracks are just across the street.... Front desk staff was very friendly. This town is a a bit rough we... more

If you like blaring train horns through the night, and smoke seeping into your "non-smoking" room then this is the perfect hotel, otherwise stay elsewhere. Terrible price too. more

We just stayed here in October. If I had been alone I would have asked for my money back and left. The bathroom had mildew and smelt damp or moldy. The furniture was worn and needs to be replaced. I kept my shoes on because the carpet did not seem very clean. We could hear a woman next door talking... more

This Motel was the worst motel I have ever seen.............It looks very nice on the web site and I thought it looks great and had an indoor pool just what we were looking for. when we got there the manager was a little rude, not many people there clue #1, after along drive of 16 hours what we needed was... more

Look elsewhere for your stay in Gallup... To start with, we requested a quiet room and were put in a room next to the exterior hallway door, stairs and ice machine; our non-smoking room appeared to have been occupied by a smoker prior to our arrival; there was only one hand towel in the bathroom and when I requested more... more

We ended up leaving the Best Western Royal Holiday Motel in Gallup after an hour. First of all we couldn't get into our room with the pass card. The manager tried himself and couldn't get in so he moved us to another room which had the same problem. Finally one of the chambermaids had a key that worked. The hot... more