Clerk at check in pleasant and helpful. Room dark, no enough lights. Tub and shower very dirty. Wished I brought a bottle of bleach. In need of repairs. Breakfast ok. more

My wife and I stayed three nights here as part of an Elder Hostel group of 19 people touring Chaco Canyon and the Zuni reservation.. The check-in clerk was playing on a computer and seemed annoyed that he had to serve us. he lobby is fairly large and has some decent seating. The hallways were marked by shabby, worn rugs... more

The room was clean, the hotel quiet (we were a little nervous, staying right across Rte 66 from the railroad tracks, but with our courtyard-facing room we never even hear the trains. We had a double queen room with an easy chair, refrigerator & microwave for under $60/night incl all taxes, hot breakfast included. The only two little issues, too... more

dirty, smelly , rough looking characters. Did not stay more

Check in agent was not very friendly (just like the check out agent), but got us the roomkey quickly. Room is more motel style, with view of the indoor pool, which does not look very inviting. Wanted to use the gym, but all appliances were out of order. We found Gallup not to be a very interesting place for a... more

The pool is always either dirty, closed or out of order. more

This Hotel is not so great, it’s definitely not worse calling the Best Western. Pluming is horrible and the room didn’t smell very good either. When I took the kids swimming, the Jacuzzi smelled. The pool itself was a little better but the overall area was dirty. No towels were available for the pool and most of the towels in... more

I have been traveling to Gallup to buy jewelry for years. I've stayed at just about every hotel/motel in the city. This particuliar Best Western is one of the best properties I've been at in a while. I have stayed here before back in 2006. I was awful and management was NEVER around when you needed them. From the moment... more

We stayed there 2 nights on our first stay and 1 on our second... I had booked the second stay and could not cancel it so that's why we came back... This hotel IS NOT worth the name Best Western.. it's old and not very clean. Plumbing is a nightmare, the swimming pool is very dirty and you'll have to... more