Entire family got sick from the poor air quality of no ventalation from indoor pool. Nowhere in the motel can u find fresh clean air. Don't let fresh paint on outside hook you this place is a dump. Never stayed at a red lion b4 but this one left such a bad impression will not venture one n future. This...
More
The hotel is not bad, but is far from being a 3 star. It's better for cheap ceremonies.
Well, if you have no other choices it's however a good location. Butyou can find better.
More
We stayed one night during our Route 66 road trip. The staff was nice and the room was clean. I didn't like the beds. They were very hard and I couldn't sleep well on them. Our neighbors were also making noise all through the night.
More
A friend and I did a road trip from Illinois to California. This was one of the hotels we stayed at on the way out--and the best one on that side of the trip. My friend has mobility issues so we needed a handicapped room, which they were more than happy to help. BUT...this was the only problem, they seem...
More
Rude staff. Horrible food. Semi-clean. No elevator. Beds were comfortable. Obvious the owner is not concerned about this hotel's condition or service.
More
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The bottle openers were installed in the rooms as guests were using the...
More
The property has been upgraded and is great. The rooms were clean and very comfortable. The staff is very friendly. I will stay here again with no hesitation.
More
friendly bartender and good food,slept very very very very very very good.
More
When we checked in at 8pm, we were initially given a room that had not been cleaned. The situation was fixed quickly, and although the next room had the beds made and no trash it still didn't feel clean. Walking by the pool, I could visibly see residual on top of the water. The "workout room" is an old treadmill...
More
Thank you for your review it’s always good to read guest feedback in an attempt to improve the service and facilities.
We are currently undergoing renovations around the property. The pool has been closed due to resurfacing and is the reason residue was seen on the surface. New beds and bedding is arriving at the property shortly along with other...
More
I stayed at this hotel by mistake and what a mistake it was! Was looking for other Best Western in Gallup and was tired and decided to just stay here, figuring since it was also a Best Western, it would be a pleasant stay.. but I was wrong!
First off, the girl at the front desk had a difficult time...
More
We truly apologize for the inconvenience for had to endure with our front desk team member.
Currently we are in the process of hiring and training some new team members.
As with most new jobs that a person is initially hired to do, mistakes tend to happen and is part of the learning process.
Rest assured that extra coaching will...
More
Checked in, very tired, with my reservation and made it clear I could not sleep in an adjoining (connecting) room. Desk clerk was clueless although she did tell me that she has no way of knowing which rooms were adjoining and proceeded to give me my key to the hike up the second floor. Alas, room was adjoining. went downstairs...
More
First and foremost we truly apologize for the disappointing stay at our hotel. The treatment and experience you had is honestly unacceptable.
The hotel has gone through some staffing changes in the Front Desk and Kitchen area and unfortunately you were caught up in the learning curve phase. I am in no means trying to make excuses as staff should...
More
69 Reviews
83 Reviews
62 Reviews
