WORST CUSTOMER SERVICE EVER!!!!!! I called and asked if they had a indoor pool and hot tub & they said yes We get there to visit family and check inn. Our family comes right over to visit and & we go to the pool & 2 east Indian women come running in yelling at us to get out, pool &... more

After reading so many negative reviews on this motel, I was nervous about staying here -- but decided to take a chance after seeing that the two most recent write ups were good. Happy to report that the Best Western Red Rock Inn has earned the good words, because the place was comfortable and decent. I'd asked for (and was... more

Very quiet room. Hot tub and sauna out of order. Continental breakfast and eating area marginal. Room needed some maintenance (bathroom fan not working, loose shower rod & hairdryer holder). more

We ended up spending 2 nights on our way to Roswell New Mexico going from Flagstaff, AZ. The first night I was leary because the train went by so close; but truthfully we did not hear until early morning. We ended getting up late and missed breakfast because the clock in the room was off by an hour. The second... more

i stayed in gallup for the inter tribal ceremonial and we decided to stop off at this best western because we have had good experiences with Best Western before. The room was great – we had one in the back (really quiet) and there was a beautiful rock formation just behind the hotel. It really looked like it had been... more

If only we had read the reviews before our trip! We (husband, daughter, her husband, their three children) had to make an emergency trip that took us through Gallup, and daughter called a few hotels while we were driving between Albuquerque and Gallup. Price was okay, location convenient, so she made reservations. My husband and daughter went in to register... more

Many light bulbs in room burned out , some lamp switches didn't work , hooking up to net wasn't easy , shower didn't work well , found hair in bathroom upon first arriving , breakfast was a poor offering so we skipped it , won't be back. Lots of highway and train noise all nite , just not a great... more

my husband and i are frequent travelers due to the fact that we move around a lot because we are a military family. our trip to California though has been the most unforgettable....due to the 4-6 inches of snow we received in multiple places during the trip...the worst time is when we realized the roads we too bad to continue... more

I come to Gallup NM every year for the Red Rock Balloon Rally. I stayed at this hotel last year and had a minor problem which was resolved. Because of it's location, I opted to stay here again this year. To make a long story short... I reconfirmed reservations via phone with 2 different desk clerks...3 times, 2 & 3... more