"We have stayed at the Best Western for years and used to love it. We stayed in the Luxury Wing because of the larger room with a refrigerator and double sinks. Last August when we checked in it was apparent that management had changed. The people behind the desk acted as if they didn't care. The entire housekeeping crew had... more

This hotel has a luxury wing with renovated rooms that are significantly better than the run of the house rooms. We wound up here by default...nothing else was available in town...Based on previous comments we were not expecting much....but our room had relatively new carpet and comfortable bed....a clean bath...not five star luxury...but a lot better than the 1 ratings... more

Wow, I don't know where to begin. My company has always booked me at some nice locations, but this one...this one is a true let down. I was very optimistic as most Best Westerns I've stayed at in the recent past have been decent to rather nice. Not this one, not at all. Where to start. Walked in to check... more

Expedia listed this motel as a 3-star - I'm hard pressed to say I'd give it one. Our room appeared clean on the surface, but smelled musty. On closer inspection, things like the clock radio and remote were filthy with visible stains. There are bolts in the wall where (perhaps) a couple of paintings use to hang - currentlhe room... more

We booked this online and added a room, of which they managed to loose our reservation. Luckily we still had our confirmation number. They had sold all the rooms they had so we were stuck with a room we didn't request and basically they said tough since it was their error. The front desk clerk was rude and could do... more

Coming off the excellent Best Western in Clayton, NM, I was full of goodwill for the chain, but this one in Raton is pretty sad--worn carpeting, random smudges on the wall, musty smell, and no breakfast included in the rate (though if it was on par with the room, I wouldn't have wanted to eat it!). The whole setup was... more