My wife stayed at this hotel with our dog about 5 months ago. A month later I noticed that this hotel billed my credit card $50. I called the hotel and the manager stated that there was a note on our account that stated that the comforter had to be throw out due to pet hair and mud. I never... more

I recently was in the Batavia, NY area on business and stayed at the Quality Inn & Suites. First of all the Hotel is right off of the NYS Thruway, you cannot miss it. That is a plus, especially when you are new to the area. Second, every place I needed to go was within a 5 minute drive, a... more

We have stayed there in early July of 2008. My son left a personal item behind and we ask them if they could send it back to us but only if would cost less than $5 to mail. They said there would be NO cost. We have now (7 months later) been charged on our credit card with a $103.00... more

Our first stay was shortly after the hotel opened so we were enticed with it's newness and fitness room. The equipment in the fitness room was so below standard that I felt unsafe using it. The eliptical would tip from side to side as you stepped and the belt would change speeds and trip you up on the treadmill. One... more

We arrived at 4:15 p.m. and were given keys to a room. We trekked to the second floor with luggage and 2 young boys to find that the room was not ready. (Check in time is clearly stated for 3:00) When I asked at the front desk about getting another room, I had to wait for 10 minutes for the... more

As a Business travelor, I stay at many hotels around the U.S. This Hotel is very clean inside and out, the staff was very friendly and helpful throughout my three day stay. I was very impressed with the quality of service I received. The price was great. I would most definately stay again. more

My room was not ready when I checked in, I witnessed the maids child jumping on my clean sheets while my room was/bed was being made up. Room service doesn't clean tubs or dump trash. Are not honest with their charges. Doubled charged me on my room and am fighting to get my money back. Don't go in the water... more

A typical off-the-highway budget hotel, but with several problems that would lead us to advise prospective clients to consider alternate accommodations or to keep expectations very low. The primary problem was the quality of the housekeeping and the cleanliness of the room. The bathroom floor was clearly not cleaned and was in fact filthy, and the bottom third of the... more

Our jacuzzi suite room looked fine, it is big and the jacuzzi worked great. My main problem was some of our clothes were ripped-off and while we recieved some compensation it was only offered when I threatened to go up the management chain. I really felt as though I was not believed. My friend lost a number of t-shirts and... more