It all started when we got to our first room. The smell of cat pee about knocked us over. Upon complaining to the front office attendant, we were told we would have to be split up from the party we were traveling with due to room availability. When entering new building, the smell of marijuana smoke about knocked us down... more

Overall the stay was pleasant and the hotel was clean. The beds were comfortable and the hotel is conveniently located off the tollway. You have to travel a bit into town to find food. Again, nothing special but a serviceable hotel if you are passing through NY. more

Not spectacular, not bad, just average, w. below average service. 2 nights. I was expecting a suite considering the name of the place is called "Best Western CROWN Inns AND SUITES." Upon check-in I asked for a quiet room away from the thru-way. I can't help but thinking that I got screwed b/c of it. I wouldn't know b/c I... more

We somehow got a room that had an outdoor entrance. The floor was not vacuumed and the mirrors were dirty so we were not sure if the beds were clean or not. The clerk woud not let me change rooms as we had booked on line. The pool was okay but the spa had sand on the bottom. If I... more

Had booked the hampton Inn but checked the rates upon arrival and found this charming inn in Batavia. The rate was $35 less and the room was nicer. We were their for a wedding and didn't want to spend too much but wanted a nice room. We had 2 queens and a pretty window with a window seat. The lobby... more

We needed a hotel for the night in the area and out of a handful of hotels there this one just stood out, mainly because of the hotel itself, it looked appealing from the outside, compared to a few others around it. We were lucky to get the last room, it was a Jnr suite, so much bigger than a... more

This motel is definately not worth the money. It could be with a little more time and effort. The room did not appear to have been vacuumed as there was lint and dirt on the floor (both carpet and flooring). The bathroom sink, door and mirror were dirty, as was the microwave. The room had potential had it been properly... more

The hotel was more than adequate for our needs. We are a family of four who was in town for a family gathering for just one night. The room was clean, the staff was helpful, everything in the room worked. We paid just over $100 and so with the free breakfast -- I've had better, but I'm not complaining here... more

I stayed at this hotel on the way to Darien Lake. We chose this hotel because of the price, and how close it was to the theme park. We were not happy with this hotel at all, for a few reasons, the biggest being the hairdryer in the bathroom catching on fire in my hand! It was not a big... more