PROs: Had an indoor pool and gym onsite, but didn't use either. Both were clean. Room was clean, bed was comfortable, a/c worked great. Chairs were comfortable. Free WiFi. Bathroom and shower were clean and well stocked. Hosts were friendly and professional. Parking was ample. CONs: No elevator to second floor had to walk up with luggage. No ice machine... More

Wall are paper thin. Neighbor in next room had TV on all night long, heard it clear as day even after they were asked by hotel management to lower it at midnight. Next Day, switched rooms, room and hallway smelled of smoke and had a dog barking. Again hotel management asked them to quiet dog, but kept barking. We finally... More

Very easy access to I-90. The temperature was controlled by a very efficient control panel on the wall. The shower accomodations were fantastic in the handicapped room - great shower head and plenty of room to move around. There was a very nice desk, comfortable chair, and a great 4-plug outlet at desk height on the wall - great for... More

Easy location off I-90 convenient to Dunkirk and Fredonia. Rooms / bath not large but clean and fine. Liked the 3 pillows per queen beds and flat screen TV. No elevator to 2nd floor rooms. Refrig in room is great. Front desk staff were welcoming, fun and helpful. No laundry. Breakfast consists of yogurt, cereal, bagels, waffles - no eggs.... More

Not a fan of Best Western's but was told that this was the best hotel in the area and hence I really had no choice. It is literally right off of Exit 59 on I-90 in New York. By right off of it I mean that the view from my hotel window was of the neon Apple Bee's sign and... More

We chose this hotel over a more expensive hotel on the lake because breakfast was included. Bad decision. The breakfast was gross. The packets of jelly must have been a hundred years old--all dried up and unspreadable. I told the lady at the desk about the jelly, but the next day the gross jelly was still there. We just ate... More

This hotel has a lot of nerve charging such high prices for two double beds off the NY Thruway. Great if you enjoy listening to loud car noise and vehicles. A lot of disruption, loud, drunk, inappropriate people seemed to spend the night more than one night. There seems to be zero control by management over guests who break rules,... More

Nice comfortable well-located off Interstate near dining and fuel. Thought we'd enjoy the jacuzzi but it didn't work. Smoke-free but someone had broken the rules so there was a slight odor (cigaret burn in carpet and edge of tub). Otherwise a very nice hotel and great breakfast. More

Front desk staff were courteous & friendly. Room was very clean and the bed was comfortable. Overall great service. There was some noise from the I90, but not as bad as I had thought & hardly noticed it. The continental breakfast is typical of anywhere, the pricing was in line with other hotels in the area. Applebees & Dunkin Donuts... More