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DoubleTree Hotel Syracuse


Hotel class 3.5 of 5
6301 Route 298, East Syracuse, NY 13057
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Reviews you can trust

76% Recommend
3.5 of 5 stars 40 reviews
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By trip type
All (40)
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[ Date ] [ Rating ]
Eh.........
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3 of 5 stars
NJ
16 Oct 2009 | Trip type: Business, Solo travel

Checking out this morning, in town for 1 night on business. Overall hotel is ok but a bit dated and in need of a refreshing like the hallway carpets, some of the fixtures and room furnishings. The fintess center is new, there is also a nice pool and spa as well. Didn't enjoy the meal at the hotel bar/rest. Quiet... more

Management response from
doug_snavely, Manager

Dear Guest, I have read your review and was happy that you chose to stay at the Doubletree Syracuse. Our team strives to exceed all of our guests expectations by providing quality service in a clean environment, while empowering our staff to ensure guest satisfaction. I appreciate your feedback and agree. We are constantly updating the hotel and are currently...

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3 of 5 stars
Ottawa, Ontario
11 Sep 2009 | Trip type: Family

On the Labour Day long weekend, my family and I drove to New York to do some cross-border shopping, and we stayed at this hotel while in Syracuse. What occurred during our stay was a series of mistakes whereby all of our requests were mistakenly noted as coming from a different room. To begin with, we requested extra room supplies... more

Management response from
doug_snavely, Manager

Dear Guest, Thank you for taking the time to provide this valuable feedback concerning you recent visit to the DoubleTree Hotel Syracuse. Our reputation as an establishment who puts their guest’s needs first is our highest priority and is what we are committed to every day. This is why I was concerned to read of your dissatisfaction during your stay...

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1 of 5 stars
Las Vegas
3 Sep 2009 | Trip type: Couples
0/1 found this review helpful

My husband and I had the misfortune of staying at the Doubletree Inn from August 28 - September 2, 2009 and found the experience horrible. After traveling across the country from Las Vegas to see my husband's 16 year old nephrew who was battling leukemia at Upstate Medical Center,we arrived in Syracuse late Friday Night to heavy rain and two... more

Management response from
doug_snavely, Manager

Dear Guest, First of all I can’t express enough my gratitude for the time you have taken to provide us with this valuable feedback. I also apologize that our shortfalls caused you an inconvenience, especially considering the circumstances of your visit to the Doubletree Syracuse. We take pride in our reputation of providing quality service in a clean environment, while...

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4 of 5 stars
San Diego, CA
31 Aug 2009 | Trip type: Couples
1/1 found this review helpful

Being from the west coast, I have some pretty high standards for hotels. Surprisingly, I was happy staying here. This is not a 5-star hotel but it's a very solid 3.5. Rooms have recently been renovated so they are clean - though a bit small - but nice. The front desk was welcoming, food from the restaurant was ok, but... more

Management response from
doug_snavely, Manager

Dear Guest, I read your review and was happy to here of your satisfaction with your recent stay at the Doubletree Syracuse. We hope to see you again very soon on your next visit East! Sincerely, Doug Snavely

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5 of 5 stars
Gatineau, Québec
29 Aug 2009 | Trip type: Family

Mi wife and I wanted to do a weekend getaway with the kids. Parts of our weekend was to include some "slacking off" in a Pool and some shopping... We found the DoubleTree Hotel to me an excellent choice. The Hotel From the exterior, the Hotel does appear to be somwehat older that any hotelof the surroundings. That being said,... more

Management response from
doug_snavely, Manager

Dear Guest, I was delighted to hear that you had a wonderful stay with us at the Doubletree Syracuse. It was nice to hear your comments concerning the cleanliness of the hotel and pool as the team here works diligently toward that goal for our guests. Thank you so much for staying with us and we hope to see you...

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4 of 5 stars
syracuse, ny
9 Aug 2009 | Trip type: Solo travel

THE GOOD: Easy check-in; Room and Bath were clean. Indoor pool, hot tub looked nice. Exercise room MUCH better than any other I've seen in a hotel. Ate at the bar, food was ecellent. THE BAD: The room was very "vanilla" - Very little decor, small Tube TV. Outdoor pool was a little small - not a big deal -... more

Management response from
doug_snavely, Manager

Dear Guest, I have read your review and was happy to hear that you enjoyed your stay at the Doubletree Syracuse. Our team strives to exceed all of our guests expectations by providing quality service in a clean environment, while empowering our staff to ensure guest satisfaction. I appreciate your feedback and agree. We emptied and cleaned the outside pool...

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4 of 5 stars
Newton, Massachusetts
3 Aug 2009 | Trip type: Family

Stayed on the way to Niagra. Good locaion - easy to get to right off of the highway. Room was clean and quiet. Major chain restaurants and stores within 10 mins (helpful as we were traveling with small children). Pool and pool area looked reasonably nice (it rained, we didn't use it). more

Management response from
doug_snavely, Manager

Dear Guest, I read your review and was delighted to hear that you chose the Doubletree Syracuse as you traveled to Niagra Falls, since we are so conveniently located off the New York State Thruway. We do have both an indoor and outdoor pool for your enjoyment "rain or shine" during your next visit to Syracuse. We hope to see...

So average
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3 of 5 stars
Dallas
29 Apr 2009 | Trip type: Business

Nothing great here. Hotel is at or below average in EVERYTHING. I cannot think of one thing that they did better than another place. Quite disappointed more

Management response from
doug_snavely, Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Doubletree Syracuse. We take all comments seriously and value the feedback received. I apologize you stay was "so average" and assure we work hard to provide the best in service and accomendations focused toward a WOW experience. I assure you that your comments will be shared with...

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2 of 5 stars
New York
19 Apr 2009 | Trip type: Couples

Our stay was just ok. Third stay at this hotel in past 10 months. There are renovations taking place. Our room was not one of them. Carpeting is stained with something red. My wife killed a silverfish bug in bathroom during the night. Had to hold the handle down on the toilet to flush completely. It was noisy. At 0100... more

Management response from
doug_snavely, Manager

Dear Guest, I reviewed your comments regarding your stay with us at the Doubletree Syracuse. We do take all comments seriously and appreciate the time you took to provide us with this feedback. I sincerely apologize for the condition of the rooms and am happy to report that as of the end of April we have in fact completed the...

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5 of 5 stars
Warnerville NY
28 Mar 2009 | Trip type: Business, Solo travel

This week I am doing a show at the beautiful Greystone in Canastota NY. Canastota not being much more than a spit-and-a-half in size, I opted to stay 15 miles away in East Syracuse. Priceline chose the Doubletree Inn, again subject to some mixed reviews, so I was pleased to be able to make my own decisions and share them... more

Management response from
doug_snavely, Manager

Dear Traveling Psychic, I have read your review and appreciate first that you chose the Doubletree Syracuse and second that it was enjoyable and met your expectations. We hope to see you again on your next stay to Syracuse. Sincerely, Doug Snavely GM

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DoubleTree Hotel Syracuse Also Known As

  • Doubletree Hotel East Syracuse
  • Doubletree East Syracuse
  • East Syracuse Doubletree
Address: 6301 Route 298, East Syracuse, NY 13057