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DoubleTree Hotel Syracuse Reviews, East Syracuse

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DoubleTree Hotel Syracuse

3.5 of 5
6301 Route 298, East Syracuse, NY 13057
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DoubleTree Hotel Syracuse
78 traveller photos
Ranked #5 of 15 hotels in East Syracuse
4.0 of 5 stars 228 Reviews
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228 reviews from our community

Traveller rating
    71
    96
    41
    12
    8
See reviews for
Families
65
 
Couples
42
 
Solo
21
 
Business
72
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Ottawa
1 review
“Door handle to room did not work”
2 of 5 stars Reviewed 21 May 2013 NEW

When I reported the problem (i.e., door handle to room not working), hotel staff indicated that they would send an employee to fix. They did not offer compensation even though this should be a basic feature of any hotel.

Was this review helpful? Yes 1

Review collected in partnership with DoubleTree by Hilton

East Syracuse, United States
1 review
“Nice Place to Stay”
4 of 5 stars Reviewed 13 May 2013

I enjoyed my stay. Service was excellent and I would stay there again in the future. The pool was clean as well. Cookies were warm and added a nice touch to our stay. The help was very attentive to our needs.

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Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
18 May 2013

Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our facilities, staff and our pool facilities as a reason to visit us once again in the future! We look forward to your next stay and will save you some cookies!! Thank You, Kevin Magdon More

Malone, United States
1 review
“Relaxing”
5 of 5 stars Reviewed 12 May 2013

The DoubleTree was very welcoming and the room was very comfortable. The smell of the whole place was so refreshing. The pool was so refreshing to swim in. I found that it was a very quite nite and the bed was so comfortable. I just wish they did not charge to bring up room service.

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Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
18 May 2013

It's amazing how the smell of fresh baked cookies can put you into a happy place and I appreciate you taking the time to give us such a great score and share your comments with the world! Until next time, Kevin Magdon More

Monterrey, Mexico
Reviewer
4 reviews 4 reviews
“Very nice option”
4 of 5 stars Reviewed 7 May 2013

Great Facilities. Accesible from various highways. Nice restaurant. Breakfast included was a very nice option. Food is good in this place. Found the rooms are not as noicy as other hotels I´ve stayed in the same area

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See 3 more reviews by Havilahdz for East Syracuse
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
18 May 2013

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! I'm glad to hear you enjoyed your breakfast as much as you did and that you found our rooms quiet a great place to relax. Safe Travels, Kevin Magdon More

Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Fantastic stay... great pools!”
4 of 5 stars Reviewed 6 May 2013

We decided to go for an overnight stay & shopping in Syracuse. We picked Double Tree because of the reviews on it's pools, because we were taking our 5 &7 year old girls with us. It was fantastic... the pools were great! We had the buffet dinner at the restaurant & all four of us loved it! The only thing... More

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Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
13 May 2013

Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our facilities, and staff as a reason to visit us once again in the future! The fact that you are willing to recommend us like you are means the world and we truly appreciate it! We also hope you enjoyed your shopping excursion... More

1 review
2 helpful votes 2 helpful votes
“Worst airport shuttle service ever. Even motels have better coordination.”
3 of 5 stars Reviewed 26 April 2013 via mobile

It's an average doubletree once you make it to the hotel. Shuttle takes 30 mins minimum to come pick you up, even if they're expecting you. Transport service is mediocre at best. Vans need major servicing. Hotel management seems to overlook this area, otherwise the hotel is not bad. In fact it's sort of pleasant to get into your room... More

Was this review helpful? Yes 2
Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
29 April 2013

Thank you for taking the time to share your quick feedback on your recent stay with us. We appreciate your input and apologize you were disappointed in the timeliness of our complimentary shuttle service. With a round trip time to/from the airport of roughly a half hour sometimes we understand that it can take a little longer than expected but... More

Syracuse, United States
1 review
“Great Place to Stay!”
5 of 5 stars Reviewed 25 April 2013

This hotel is wonderful! The staff is very pleasant. Check in was a breeze as was check-out. You don't even need to go down to the front desk to check out which is wonderful. We were there for a wedding which was beautiful! My only complaint is that the pillows are FAR too soft for me so I will try... More

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Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
6 May 2013

Thank you for the high marks and taking the time to tell the world that you would come back again! If you ever do have the opportunity to stay with us again, let us know ahead of time and we'd be happy to swap out the down pillows with some of our more firm foam ones. Thanks again! More

Albany, United States
1 review
“Short Stay”
3 of 5 stars Reviewed 24 April 2013

I was in this hotel for two days. Check-in was delayed due to heavy booking. The hotel would not accept a tax-exempt organization form that waives the tax on the hotel bill. There was no paper bill under the door the morning of checkout, something I've never seen in two decades of traveling.

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Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
29 April 2013

Thank you for taking a moment to share your recent stay experience. We apologize for the time it may have taken you to check in as we have certainly seen some larger group related arrivals that may have coincided with your arrival time. To address your tax exemption status, by law we accept all NYS tax exempt forms as long... More

Ottawa, Canada
1 review
“Stayed for Work”
4 of 5 stars Reviewed 23 April 2013

I stayed at the hotel for a conference for work. Everything was easy and the hotel staff made my stay effortless, which is exactly what I want while travelling for work. The warm cookie doesn't hurt and the restaurant staff was efficient and nice.

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
29 April 2013

Thank you for sharing your extremely positive experience from your recent stay with us and for recognizing our staff and the cookies as a reason to visit us once again in the future! The fact that you are willing to recommend us like you are means a lot and we truly appreciate it! More

Le Roy, NY, United States
1 review
“Excellent Hotel”
5 of 5 stars Reviewed 23 April 2013

My stay at the Double Tree Hotel in Syracuse, NY was excellent. I received a fair price, clean room & facilities, very nice dining/ restaurant and great service! If traveling for business of personal reasons. I would definitely recommend staying at the Double Tree!

Was this review helpful? Yes

Review collected in partnership with DoubleTree by Hilton

Kmagdon, Manager at DoubleTree Hotel Syracuse, responded to this review
6 May 2013

Thank you for choosing to stay with the DoubleTree Hotel by Hilton Syracuse and for taking the time to share your overwhelmingly positive experience! As DoubleTree says "Sometimes it's the little things" and getting an overall great value for what you paid certainly tops the list, but most importantly your plans to return if you ever make your way back... More

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Additional Information about DoubleTree Hotel Syracuse

Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Address: 6301 Route 298, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in East Syracuse
#4 Business Hotels in East Syracuse
Price Range: ££
Hotel Class:3.5 star (3.5*)
Reservation Options:
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DoubleTree Hotel Syracuse
6301 Route 298
East Syracuse, NY 13057
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