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CrestHill Suites Syracuse

3.0 of 5
6410 New Venture Gear Drive, East Syracuse, NY 13057
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CrestHill Suites Syracuse
Ranked #1 of 15 hotels in East Syracuse
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244 reviews from our community

Traveller rating
    162
    56
    19
    3
    4
See reviews for
Families
105
 
Couples
57
 
Solo
9
 
Business
29
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Roanoke, Virginia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 19 May 2013 NEW

Booked on hotwire, but had to additionally pay more than i paid for the room to upgrade to a 2bedroom when other family decided to go. Was glad to see pack n play in room. that was a request granted. The water leak at air conditioner was frustrating to walk on, lady dusting plants while we ate breakfast near the... More

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Timmins, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 7 May 2013

I recently stayed at this location. Was booked through Hotwire and I was very satisfied! I had a one bedroom suite. Room was in good conidition and clean. I arrived at 12:30am and the front desk staff was very pleasant and helpful at such a late hour. Check in and out was a breeze. Plenty of free parking. This hotel... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
14 May 2013

We would like to "Thank you" for sharing your comments on your experience while visiting the CrestHill Suites in Syracuse. If you have time, could you please call the hotel and ask for me. I need to track down what room you were in so We can address the refrigerator and couch issues. We certainly would love for you to... More

Long Island, NY
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 29 April 2013

This hotel is a wonderful gem - our room was spotless, the furnishings were in top shape, the small kitchen in the room included the basic utensils, plates, and cookware, and the free breakfast was actually quite good - included cooked eggs, sausage, french toast, as well as the usual cereals, pastries, yogurt, and hard-boiled eggs. The check-in was quick... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
30 April 2013

Thank you for such a glowing review! We certainly would love to see you in the future. Once again, Thank you for your business it is truly appreciated! Jim Stocker More

Ottawa, Canada
Top Contributor
64 reviews 64 reviews
61 hotel reviews
Reviews in 54 cities Reviews in 54 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 22 April 2013

Stayed one night at the Cresthill. Had understood from the booking site that it was close to the Syracuse Airport and offered shuttle service and free parking, but this did not work out as planned. Turns out the Motel is nearly 10 miles away and the shuttle only runs from 8-4:30 Mon-Fri, and that there was a parking charge unless... More

Was this review helpful? Yes 1
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
30 April 2013

We would like to 'Thank you" for your positive review. I am glad to hear that the front desk staff made the simple adjustment to make you and your family comfortable. They are a proud bunch at the front desk,,, and take great pride in what they do and how they can make a positive difference in a families experience.... More

Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 21 April 2013

My family stay in a studio with two queen beds. Very spacious room. Front Desk people are very friendly. I get this hotel from priceline and originally it's a 1-king bed suite. I have a family of 4 with 2 kids. The front desk has no problem to switch us for a 2-queen beds studio. The studio itself is very... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
14 May 2013

Thank you for taking the time to share your thoughts about CrestHill Suites on this website. I am certainly glad that the staff could accomodate your families needs and offer you a complimentary upgrade! Travelling with young children is hard enough, so hopefully this allowed you time and space to relax. We hope you stay with us on your next... More

Mount Kisco, New York
1 review
4 of 5 stars Reviewed 19 April 2013

December 2010. As a Quality Assurance Specialist headed up to Syracuse from Westchester county during one of the most horrific blizzards I have ever encountered. Upon my arrival I had the extreme pleasure of meeting Shad, he was on point with the front desk operations and greeted me warmly. Needless to say that I was no way used to driving... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
24 April 2013

I would like to "Thank You" for writing such an outstanding review of one of our key staff members here at the CrestHill Suites. Shad has a long history of superior guest service praises. He honestly cares how your experience is going when here at the hotel, he treats it like you were a guest in his own home. A... More

Albany, NY
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 17 April 2013

I stayed in a one bedroom suite for 2 nights. This is a real suite with a door between the bedroom and the kitchen/living room. Although the hotel is near the highway, the room was quiet. The actual bedroom was separated from the hallway wall by the bathroom, which meant you could not hear hallway noise when you were in... More

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
18 April 2013

Thank you very much for taking the time to share your lodging experience on this site. You say what everyone experiences and they don't know why,,, our hotel is extremely quiet because of the way it is constructed. The bedroom is isolated by two walls and two doors from the hallway, so you never hear any hallway noise. This equals... More

Warren, Ohio
1 review
4 of 5 stars Reviewed 15 April 2013

We were pleasantly surprised by the spacious room with cathedral ceiling, All of the staff was exceptionally friendly. Their breakfast was excellent as compared to other hotels in the same category. I did notice that some of the furnishings in the room were due for replacement and the dust in corners, etc. (as found in nearly all hotels) did not... More

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jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
18 April 2013

Thank you for your review of our hotel! I am glad you selected the CrestHill Suites to stay at during your recent trip to the Syracuse area... My job is made easier, primarily because of the great and friendly staff here at the hotel. Today and tomorrow's project for the project crew is to detail the rooms by pulling out... More

Princeton, New Jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 8 April 2013

Although 7 miles from downtown Syracuse, this hotel is easy to get to from highways and presents a great value. We arrived late at night to discover the suite we booked had only a loveseat in the living room - not a full pull-out sofa I was expecting. Though this was MY mistake and the hotel was fully booked, the... More

Was this review helpful? Yes
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
18 April 2013

Thank you for sharing your comments regarding your recent stay with us.... I was glad to hear about the staff upgrading your reservation to handle you sleeping needs, excellent staff! good news, we have just ordered new sofa beds to replace the regular sofas, so in two months, all suites will have a pull out sofa bed in them! We... More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

We love this hotel, easy access to the highway to the State Fair Grounds, there is shopping fairly close by, the breakfasts are very good. We look forward to going back every year. They have a laundry facility that you can use, a small gym, a small conventionary that has chips, drinks, frozen pizza's etc. The rooms are quipped with... More

Was this review helpful? Yes
See 3 more reviews by Joan L for East Syracuse
jstocker, General Manager at CrestHill Suites Syracuse, responded to this review
18 April 2013

Hello Joan, I don't know if we have met, but I'd like to thank you for writing such a nice review! The staff and I, certainly thank you for sharing your experience with others. We would love to see you visit again in the near future! Thank you, Jim Stocker More

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Additional Information about CrestHill Suites Syracuse

Also Known As:
Cresthill Suites Syracuse Hotel East Syracuse
Cresthill Suites Syracuse Hotel
Cresthill Hotel East Syracuse
Cresthill Hotel Syracuse
Address: 6410 New Venture Gear Drive, East Syracuse, NY 13057
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in East Syracuse
#1 Best Value Hotels in East Syracuse
#2 Family Hotels in East Syracuse
Price Range: ££
Hotel Class:3 star (3*)
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CrestHill Suites Syracuse
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