The hotel was good but was showing it's age. Great view of the Niagara River and the staff were very helpful and friendly. Would definitely go back. More

The hotel was very quiet - 2 guest service agents at the front desk [male & female] having conversation when we checked in - not friendly at all - no welcome/greeting extended. Non-caring attitude - as if we were interrupting them by checking in. Very little info given as Priority Club member [not like other Holiday Inn we've experienced]. Priority... More

We spotted this hotel when we were on the other side of the island and said "hey, what is that building?" so we checked on the GPS and it showed us that it was the holiday Inn. The girl at the front desk was very friendly and helpful. We asked if our room was overlooking the water, which it wasn't... More

We arrived at 12:30 am ready for a good noights rest after a six hour drive. After unloading all our stuff, as I plugged in the clock radio and lamp I noticed several things. There was a severe amount of dust and dirt between the beds and table, there was moisture on the table and wall and the best of... More

The wife and I had stayed at the place from the 17th thru the 23th of Oct. 2011. Our check in was great because I wanted to change the room from a king size to two queen size beds. No Problem! The staff behind the desk were great. We were on the 5th floor and we had a great view... More

The service upon check in was terrible, the worst ever from other Holiday Inn that I ever experienced as a tour manager. I came with with a group of 30. We were greet by a bossy "guest service manager". He gave me the room keys, without giving the room list. When I asked can I have the room list, he... More

There was absolutely no privacy in the room. We felt like we shared a room with the guests next door...Like the walls were made of paper...Terrible experience... More

We stay at this hotel every year for a bridge tournament. Last year we were very disappointed in the condition of the hotel - particularly the public areas and convention space. They are currently undergoing renovations, and look MUCH better - cleaner and more modern. The housekeeping staff were extremely helpful. The front desk staff could still do with some... More

the reception is so depressing that it looked like I was in china not USA the air conditioning did not work and gave a smell which took hours to go. overall terrible housekeeping and depressing to stay here. More