This hotel is adjacent to the Hilton Garden Inn.We did not have a reservation but took the complimentary shuttle from the Air Train Federal Circle location. There is a phone to call in the lobby of Federal Circle. We checked in at 8am after a red eye flight from the west coast just prior to boarding a cruise ship out... more

Large room, comfortable king size bed, free wi-fi in the room, helpfull staf, breakfast is typical & dinner is fair. Free shuttel from & to the airport - Just call & they'll send the vehicle. more

Among all of the Starwood hotels that I have stayed, this is the worst hotel. Bad customer service, bad room service, and especially bad service at the "Executive Lounge". For the Executive Lounge, there is only a small table filled with old muffins. How can they call that "THE executive lounge" when there is nothing there..? The rooms are old,... more

Checked in got to the room everything was right. Front desk Helpful. When I went to use the shower both doors were off the track and wouldn't move. As they were glass doors I called the desk. They sent an engineer up who got them in a position so I could take a shower. So I tried cold water as... more

I do not understand the "poor" reviews here. It was very nice, clean and comfortable hotel with friendly staff. Rooms are very well decorated. The only thing I would improve is airport shuttle with very small information that it is the right one. I was waiting 10 minutes and didn't notice that the shuttle was there. I would definietly recommend... more

My flight into JFK was delayed and I missed the flight to Jordan until the following night. My husband, knowing my 2.5 hour trip had turned into 12 hours from Kansas City, made a reservation a half hour before I arrived at the Sheraton. He explained the situation to what he said was a very sympathetic hotel staff person. Upon... more

The in-house restaurant and room-service menu at the Sheraton JFK Hotel had the most exorbitant prices I have encountered at any airport hotel. It was closer to what you would expect to pay at a four-star beach resort in Florida. There is also no place to eat within walking distance of the hotel ... luckily I found the menu for... more

We stayed here after 9 nights in Manhattan before our early morning flight. JFK airport hotels aren't the greatest in the world. Sheraton JFK is a small hotel so don't expect the perks of a big hotel. Please note no connecting rooms available. It's a cute hotel with cute decoration. Reserved 2 club rooms and club lounge is quite cute,... more

We stayed here for one night prior to our trip. The room was freezing most of the night. My daughter got sick later in our trip and I attribute to this room. Food was actually OK but overpriced. My daughter enjoyed the pool. Definitely would not stay again. Looking for a better JFK airport for next trip. more