Overall this place is kind of a dump. We got stuck in the earthquake in Japan, and spent two nights in the airport before getting to NY only too miss or connecting flight to LA by minutes. We were dying for a shower and bed so we just coughed up the insane $180 to stay here, since it was the... More

Compared to the other reviews, I'm definitely in the minority. However, I do have to say that my wife and I had a wonderful experience here. This hotel was definitely a lifesaver. Our trip to Mexico City had been rerouted with a 13 hour layover in JFK. I hopped online and booked the closest and most reasonably-priced hotel I could... More

I was very disappointed with the level of service in this hotel. The shuttle service was very poor and the individuals running it was not in control. There were also major renovations going on and as such there was no lobby space for us to wait in when in transit. More

Terrible food, rooms, living conditions, bed bugs, and OVER PRICED Do I have to go on? I stayed for 1 night and had enough. Next time you should stay at the Hilton Garden Inn or it's neighbor the Sheraton like how I did. I was much more satisfied. More

My husband and I stayed here during an overnight layover. We were put off by the reviews but got a great deal on the room and wanted something very near the airport (it was easy to get to by cab, and they offer a frequent shuttle service to the airport). As it was our honeymoon, we called ahead and asked... More

This was the last night of our wonderful Newyork/Boston/Providence holiday and it was TERRIBLE. The window of our 11th floor room was badly cracked; the decor was bad; there was no bar ( being refurbed, so a ballroom was turned in to a makeshift bar...awful!!) and there was no foyer so we could not sit and wait for our early... More

The hotel is being renovated and the lobby area looks terrible, but we were pleasantly surprised by the updated room on the 7th floor--clean, new, tastefully done, large and very comfortable beds. Unfortunately, the renovation noise started late in the evening, paused around midnight (lunch break?) and then started up again. The only reason to stay in the hotel is... More

Stayed one night while waiting for a connecting flight. I guess we didn't stay in the renovated section like other reviewers had mentioned. The hotel was disgusting- pealing wallpaper, stained carpets, room smelled like smoke. It was like something out of a horror movie. Even the cheapest, two star hotel I stayed at in Peru was cleaner than this place.... More

Stayed on a renovated floor (7) with the renovated rooms, which look a whole lot better than what the non renovated floors and rooms look like (i walked around the hotel to see the difference)...I will admit i was pleased with the new look. The fitness center is ok but if they have done pool area over you really cant... More