I went from a fantastic vacation (in a 3rd world country) to being treated like a 4 yr old in this hotel. The check-in was actually quite pleasant but it quickly went down hill from there. Staff -- Staff was extremely rude and unprofessional to everyone (except the check-in that we had - she was the only nice person in... More

Hockey families beware!!! This hotel is directly across from the Jamestown Savings Bank Ice Arena. Apparently, the staff realizes that since the location is so convenient, they can treat their customers terribly and people will still stay there. Front desk was rude when families called to book their reservations, rude when families checked in, and downright nasty when speaking to... More

Before I begin the review, here is a rhetorical question. If one works in the service industry, shouldn't he or she be expected to deal with people in a friendly way? The hotel from the outside is not impressive, but the room that we stayed in was nice. It had one king size bed and a very nice LG television.... More

We stayed almost every weekend in September - we stayed in the same room each weekend. Each arrival we found our room to be clean and well appointed. If there were 2 upgrades i could suggest they would be this: the recliner in room left a bit to be desired. It seemed to be wasting away - unpadded and rickety.... More

I travel a lot for my job- I officiate Ice Hockey across the East and Midwest. Great Hotel in my opinion. Rooms are clean, and staff is very nice. The breakfast is awesome here, with many food options. The rooms also include a fridge! A very big deal for me as I travel a lot and have a lot of... More

We have stayed at this hotel for years when in town for a family reunion every year. The staff has always been gracious, welcoming, and friendly. The hotel is well run and kept up to a clean standard. The breakfast is great and they have good choices from fresh fruit, waffles, eggs, cereals, etc. Parking is limited, however, there is... More

Stayed here for 3 nights for a family reunion. Walking in it appears to be very dated...we checked in and went to the room with our children. We took the stairs and noticed bugs in the hallway...I mean I know bugs happen but it was still there 3 days later. Our room was on the second floor and when we... More

Not the best experience. The room was clean but dated. When we walked in, the very first thing we saw was the laundry room in full operation, closing the door may have been a nice touch. The lobby and front desk area was unattractive. Staff were satisfactory but not particulary friendly. We checked in and left fro the evening, upon... More