We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 5 Serekunda hotels »

Sheraton Gambia Hotel Resort & Spa

4.5 of 5
AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia
Hotel amenities
Ranked #2 of 5 hotels in Serekunda
3.5 of 5 stars 372 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

372 reviews from our community

What travellers say about this hotel
  • Very good(17)
  • Friendly and helpful(12)
  • Pool bar(11)
  • Other guest(9)
  • Taxi driver(8)
  • Thomas Cook(8)
  • Air Con(8)
  • Shuttle buses(7)
  • Rooms were nice(4)
  • Bar staff(4)
Traveller rating
    98
    129
    75
    43
    27
Only show reviews for Family (39) | Couples (244) | Business (12)
Date Rating
Disappointed2811
Canterbury, United Kingdom
2 reviews
2 helpful votes
4 of 5 stars Reviewed 18 February 2012 NEW

We have just returned from a week at the Sheraton. We had a great time with all of the staff being very friendly and helpful at all times. The food was good and the staff in the restaurant were continually circulating clearing plates and serving drinks. We like lots of people we spoke to have read some of the reviews... More

Was this review helpful? Yes
dangoodd
Boston, United Kingdom
2 reviews
5 of 5 stars Reviewed 17 February 2012 NEW

We visited the Sheraton gambia from 31st january until 14th February. We found our reception and allocation of rooms to be excellent. The room was exactly as requested with an excellent view of the sea. The service of the staff at the Sheraton is second to none. ALL the staff were keen and enthusiastic and made sure all my needs... More

Was this review helpful? Yes
Douglas D
Haarlem, The Netherlands
1 review
5 of 5 stars Reviewed 17 February 2012 NEW
1
person found this review helpful

We spent 13 days at he Sheraton and had one of the nicest vacations ever. We had never heard anything about Gambia before but were very happy that we made the visit. Our satisfaction was due to the fantastic, friendly people working at the Sheraton. Especially the waiters Basiru Bass, Saikou Chorr, Lamin Sanneh, Jusupha and the room service boy... More

Was this review helpful? Yes
glyncookson
Stourbridge UK
Contributor
19 reviews
13 helpful votes
3 of 5 stars Reviewed 15 February 2012 NEW
3
people found this review helpful

Having just spent a 7 night stay at this hotel (my first trip to The Gambia), I feel that it does not warrant it's alleged 5* status. It may have the Sheraton label but it lacks the finesse and comfort usually attributed to this international name. I am led to believe it is no more than 5 years old, but... More

Was this review helpful? Yes
Thejacks0ns
Reading, United Kingdom
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 14 February 2012 NEW
3
people found this review helpful

We spent a lovely, relaxing week at the Sheraton at the end of January/early February. We were initially worried by some of the bad reviews we had read - forget it - the hotel is excellent value for money, the staff are extremely friendly and the location on a beautiful stretch of unspoilt beach is wonderful. If you want to... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
15 February 2012

Dear ThejacksOne, Thank you very much for your recent review of your vacation residence, us the Sheraton Gambia Hotel Resort and Spa. It makes me very proud; to see that the entire team of the hotel was able to deliver a comfortable and enjoyable stay during your week in the country. Thank you very much for all your comment, which... More

Wabbitt
Surrey
1 review
3 helpful votes
5 of 5 stars Reviewed 14 February 2012 NEW
3
people found this review helpful

We have just come back from a 1 week Winter Sun break at the Brufut Sheraton - all inclusive. The setting is lovely - right on a beautiful beach of white sand which stretches either side as far as you can see, kept scrupulously clean by the hotel staff and overseen by security. The service was excellent - all the... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
15 February 2012

Dear Wabbitt, Thank you so much for your recent comments on Sheraton Gambia Hotel Resort & Spa and for such an honest review. I think you did hit the nail on the head and exactly described the situation, which I do strongly believe will help a lot all the Trip Advisor viewers in their decision before travailing to West Africa.... More

Nicgra
Hull, England
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed 13 February 2012 NEW
3
people found this review helpful

This is one of many visits to the Gambia and our 2nd stay at the Sheraton. We noticed a difference to the 1st time we stayed but put this down to wear and tear. On our arrival our room was not the one we had booked, we complained but due to the time of night we arrived we had to... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
15 February 2012

Dear Graham, Nicola and Davina, Good to read such impressive review on the Sheraton Gambia Hotel Resort & Spa! I can see that all of you did prepare for this vacation and clearly, you did enjoy it. Constructive explanations and suggestions are very good and even we as operators can pick some valid points which will improve our services. Thank... More

Richard A
Bracknell, United Kingdom
1 review
3 of 5 stars Reviewed 13 February 2012 NEW

Having spent 7 days in February on an All Inclusive stay in the Hotel I was a little disappointed with the Holiday. The reason for taking the break was R&R with maybe a couple of trips. On this point the Break was 5*. Though for 3 days we had dust clouds (you could not blame the Hotel for this) it... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
14 February 2012

Dear RichardA, Thank you very much for your review and I am truly sorry that you did catch the Harmattan time. A short R&R should be relaxing and a good portion of sun makes everybody smile. This Year we do have some issues with that, therefore the pool, which is not heated, appeared very cold and unfortunately we aren’t able... More

godrica
durham
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW
4
people found this review helpful

Hotel a little way out from Sen Strip but every thing eles excellant value for your money, had a wonderful week only down side pool was cold. Take no notice of the stupid gripes some people have if you want 5* Holidays pay 5* price's and don't go to a 3rd world country.Had a wonderful stay with our family. Thank... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
14 February 2012

Dear Godrica,, Thank you very much to you for staying with us and your kind words shared among the Trip advisor community. It was nice to see that you did enjoy your time at the Sheraton Gambia Resort & Spa and we would like to say thank you very much for your valid feedback which motivates all of us a... More

kate j
kent England
2 reviews
3 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW
3
people found this review helpful

4 of us stayed at the sheratan from 24jan 2012 for 10 nights, it was our 6th visit, the hotel has its own beach and the pool looks like it joins the sea, beautiful..... you do need a taxi to get to go anywhere but these are easy to get from the hotel grounds at very good prices. the beach... More

Was this review helpful? Yes
GM-Sheraton Gambia, General Manager at Sheraton Gambia Hotel Resort & Spa, responded to this review
14 February 2012

Dear KateJ, Thank you very much for your recent review. Good to hear that you did experienced a good time and services and please be assured that all you comments are valued learning opportunities for the entire team, especially with space for improvement and here we would like to thank you once again for that. Kind greeting towards KENT, Marc... More

Travellers who viewed Sheraton Gambia Hotel Resort & Spa also viewed

Ocean Bay Hotel & Resort
4 of 5 stars 324 Reviews
Bakau, Gambia
Show Prices ABS:HotelCheckRates-d590657?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Laico Atlantic Banjul Hotel
4 of 5 stars 433 Reviews
Banjul, Gambia
Show Prices ABS:HotelCheckRates-d301270?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Senegambia Beach Hotel
4 of 5 stars 300 Reviews
Kololi, Gambia
Show Prices ABS:HotelCheckRates-d316659?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 5 hotels in Serekunda, ranked by popularity »

Been to Sheraton Gambia Hotel Resort & Spa? Share your experiences!

Write a Review Add Photos Add Videos

Sheraton Gambia Hotel Resort & Spa Also Known As

  • Sheraton Gambia Hotel
  • Sheraton Serekunda
  • Serekunda Sheraton
Address: AU Hwy, Brufut Heights | PO Box 3311, Serekunda, Gambia

Is Sheraton Gambia Hotel Resort & Spa your business?

  • Manage your listing
Sheraton Gambia Hotel Resort & Spa
Show the lowest price for this hotel* (from our partners)
Show Prices