The hotel lobby is impressive. I love the lobby. Our kids were wowed. We stay in 20 hotels a year and are Platinum Priority Club members. Holiday Inn is a good chain. The view, the location, the village itself are all better than I expected. Pictures don't do it justice really.
I emailed ahead of time and made a special...
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Thank you for writing about your family’s stay with us this past December. We are very proud of the Adirondack Great Room and the outstanding view of the village it provides. As you mentioned, our “bird’s eye” location only accentuates these views further. Throughout our property, we have a number of pet clean-up stations, which a vast majority of our...
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Stayed a couple weeks ago over the weekend. Did not have any issues. We are priority club members and were upgraded to the Adirondack wing. The room was very nice - had a fireplace, large jacuzzi tub and a balcony.
The great room was very nice. Great decor and a fabulous view. Drinks were always full. Bartenders were good.
Didn't...
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Thank you for the review of your stay. We appreciate your loyalty to Priority Club Rewards, the world’s largest hotel rewards program. You hit the nail right on the head concerning the hill that we are located atop; without it, we wouldn’t be afforded the amazing views of Mirror Lake, Main Street, and the surrounding mountains. Thank you again for...
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Our family stayed here about 15 years ago and remembered a nice experience and beautiful lobby. I am a priority club member and when I called to book I asked for a room with a view. The receptionist stated rather curtly, "ALL our rooms have views." True enough. Our room (#403) had a nice view of the Lake and mountains....
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Thank you for returning to our hill-top resort hotel! We are pleased to hear that you enjoyed the Adirondack Great Room and the views from your room. We would certainly suggest taking coffee into the Great Room. We have a wide variety of seating, from the cozy stone fireplace, to comfortable couches near the windows to enjoy the expansive view....
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There is a lack of electrical outlets. There are weird power strips installed in rooms to provide more outlets. They are installed in a sketchy manner and the outlets are very loose.
The hot tub had very weak jets but was still much appreciated after a day of outside winter sports. The pool is nice, deep and towels are always...
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Thank you for reviewing your stay at our resort hotel. I am sorry that you had issues with the electrical outlets in your guest room. I will notify our maintenance staff of your concern. We do appreciate the compliments of our indoor pool and of our location. We are just a short walk away from the Main Street shops and...
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I am a priority club member and have had very good experiences in the past with this chain of hotels. Lake placid is one of my favorite and most beautiful destinations both in summer and winter. I was eagerly looking forward to a 5 night ski vacation and looked forwar to trying the Crowne Plaza.
After a 10 hour drive...
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We appreciate the review of your stay. I am very sorry to hear that you did not have an enjoyable experience at our family owned and operated resort. Because your reservation was made online, we were not made aware of your Priority Club Rewards membership. Also, we were entirely sold out during the time of your stay, so the opportunity...
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Last minute stop, for a little skiing, the rooms were great, with views over the village or valley. Staff very helpful and friendly, definite place to stop again when we are in the area.
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Thank you for choosing our resort hotel for your last minute ski vacation. I am hopeful that you enjoyed your room and the wonderful views of Mirror Lake and Lake Placid village from our hilltop locale. Please visit us again soon.
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This was my 2nd and last time staying at the “family owned” Crowne Plaza. In the past I always stayed at the Hilton, unfortunately there is no longer a Hilton Hotel in Lake Placid so I opted for the Crowne Plaza. My son and I wanted to have a vacation together and I hesitated to return for a second time...
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My wife and I stayed here twice and were very pleased with this hotel. We stayed the the Adirondack wing, which is a newer addition to the main building. The rooms had king beds, fireplaces, whirlpool tubs, and obviously adirondack decor. The rest of the hotel is fair. We paid about $200 a night for these luxurious rooms which is...
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Thank you very much for staying with us. We appreciate the compliments of our Adirondack Wing guest rooms and hope you enjoyed your stay. Thank you for writing!
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I am not even sure where to start. We arrived with 3 children about quarter to midnight, the person at the reception did not even acknowledge us, continued happily chatting about dogs with other guests. After about 10 minutes she turned to us, was so grumpy I almost felt like apologizing for arriving so late. The staff is in general...
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We appreciate your honest feedback. I apologize for the lackluster effort by our staff during your stay this January. Our staff reads each TripAdvisor review, in order to better serve the needs of our guests and improve their experience during their stay. I’m glad that you enjoyed our convenient location, near the Main Street shops and the Olympic Center. Thank...
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Went down there for 3 days- in general I never saw hotel personel as demotivated as in this crowne plaza. ask for towels - took 1.5 hour for service. don't waste your money at MacKenzie restaurant - I guess someone sits on the bread since it was so wet. Go to Veranda restaurant in front of the hotel - also...
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Thank you for reviewing your stay with us. I am sorry you did not enjoy the breakfast in MacKenzie’s Restaurant; most guests find it to be a quick and easy start to the day. However, it is great to hear that you had a chance to dine at our Veranda Restaurant, located next door to the hotel. As you mentioned,...
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