Looks good from the outside, but not a good place to stay. Noisy, uncomfortable beds, cold rooms and questionable cleanliness. It just seems like everything was hard to do....more towels? Real glasses (not cardboard) for wine? Advice on where to eat? Maybe it was an off day, but we won't be back. More

Stayed here 3 days for a conference. The people were nice and friendly enough – especially the senior citizen shuttle drivers who were sweet as peach pie, but there were a few glitches which really mattered to me. First, I like a toasty room. I kept wondering why the room wouldn’t heat up and cool air kept blowing out of... More

A large group of us stayed here for the Am Jam Tattoo convention and were all very impressed. This was not only a huge event that was amazingly well organized and a lot of fun for us as vendors and as guests but the rooms were amazing too. First, we got an unexpected discount since we were there for the... More

This is the second time I have visited this hotel, both times as part of the event staff for a conference. The hotel has been renovated since my visit 4 years ago and is in great condition. The staff was friendly and helpful. We had especially good service at the front desk (where I was called by name whenever I... More

Everything about my stay was great, clean, comfortable and the front desk service was great. Answered our questions with a smile and went beyond the expected to help us. I would recommend staying here. Breakfast at the restaurant was marginal at best, maybe find a better place near by. More

Newly renovated, nicely appointed guest rooms, new lobby and lounge. Complimentary shuttle to the Carousel Mall and downtown Liverpool restaurants. Great customer service, clean rooms, great location. We love it there, and stay there every time we visit for a weekend of shopping at the mall and outlets. From the hotel, the outlets are about 35-40 minutes away. The restaurants... More

I stayed here one night for a conference. The room was clean, however the bathrooms were small. Also, the beds were not very comfortable. The food we had at the conference was good. Also the location is right off the thruway. Perfect if this is just a stop along the way. More

We are priority club members with holiday inn and use it as our road trip stop location and have been thoroughly pleased with the experience and value for money we receive until this location. The hotel right from the door which had clearly been cleaned poorly with a dirty cloth sets a poor standard for holiday inn. The experience stays... More

I stayed here as i was flying out from the airport. 1st we booked 3 beds as the other guest was late upon arrival at check in with us they decided to down grade our room to a twin room which we asked for a 3 bed room. The night sleep was very well apart from the occasional tom foolery... More