Ok so this is the guy again who stays here every week. When things improve it's fair to give a hotel credit - and I am starting to see nice improvements at this Hilton. All the rooms now have new heating units which work very nicely. Andnthey are doing a nice job keeping the hotel clean during renovations. The front...
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Reviewed 8 November 2011
Dear ljm122:
Thank you for taking the time to post your feedback on TripAdvisor regarding your most recent stay. I was pleased to read that you noticed we are in the process of renovating the hotel. We begin our guest room renovations this month. I was disappointed to learn that you find our food to be "just okay". If there...
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I booked a 3 nite stay via Priceline. I normally get the Hilton Garden Inn and for the first time was assigned this hotel. When I read some of the reviews, I had serious buyer's remorse and told my husband if the hotel smells or is dirty, I am changing hotels and losing my priceline money. As others have said...
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Dear SenoraLili:
We sincerely thank you for staying as our guest and taking the time to share your positive experience at the Hilton Long Island. I was pleased to hear you found our staff to always be agreeable and friendly and our guest room to be immaculate and cozy. We hope you will visit us again soon!
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Walking into the lobby, the waterfall and beautiful decor promises a luxury stay. The indoor pool is visible from the lobby and boasts a grand waterfall. Too bad I didn't
bring a bathing suit! The workout area is updated and clean with flat screen TV and precor machines with integrated TVs and weights. The food is excellent. The restaurant/lounge was...
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Dear Tlcjunk:
Thank you for taking the time to share your experience with TripAdvisor. I was pleased to learn that you liked our fitness center (which was recently renovated) and our public areas. Our guest room renovations begin on 1/30. We will be renovating a floor at a time so there were be minimal disruptions to our guest. I was...
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Visited the business area of Farmingdale and Jericho Long Island and stayed at the Hilton Long Island. Very convienent. Extremely professional service. Wonderfully comfortable bedding. Room service and lobby piano bar with complimentary fabulous snack and drink were served well. Property is extraordinarily clean and shines everywhere which is not something you get to see in many places.
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Dear IslandGetaways:
Thank you for choosing The Hilton Long Island. We know you have many options to choose from while traveling. We are pleased you chose to stay with us. Your kind comments are indeed appreciated and will be shared with our employees. We are especially proud of our staff, and they enjoy the recognition for their hard work from...
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Good place to stay. Pleasant restaurant with nice feel, easy access, in the process of being updated (rooms).
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Dear HappyTraveler997:
Thank you for choosing to stay at the Hilton Long Island. I was pleased to learn you had a pleasant stay. I appreciate you taking the time to review us on TripAdvisor. We look forward to your return.
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The hotel is very dated and not very clean. I'm surprised that Hilton let's them fly their flag. However the worst thing is the smell in the couple of rooms I tried. It smells like some sort of chemical, probably to treat the bed bug problem (bed mattress wrapped in plastic). Staff not very helpful and not honest about availability...
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Have stayed at this Hilton about five years before and the rooms have really gone downhill. We stayed on the top executive floor simply to get a flat screen TV. Workers on the roof banging away with hammers right above us. Asked to be moved to another wing where the noise was less pronounced.
Cons:
1. Roof work is noisy...
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Dear Tronunit:
I appreciate your compliments about our hotel in terms of pool, service at the front desk, and signs of renovations, I was disappointed to learn that you heard noise by the roof work that was occurring during your stay until you were moved to a different area and that our engineering and housekeeping staff were not at their...
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At 500 per couple, you would expect at best 5 star and at least 3 stars!! We went to the hotel a few years back and it was 400 per couple and we had an amazing time. This year their was a lot less people at 500/couple. They raised the price and gave you ALOT less. The dinner was a...
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Dear Sparky S:
I am disappointed to learn you were unhappy with our NYE package, and I appreciate your feedback. Because, we are a new management company, we called several other venues offering an overnight NYE package to ensure our offerings were competitive. We did serve all top shelf liquors including Grey Goose, Johnny Walker Black, and Tangeray, and when...
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We had a great stay for the holidays with only a few mishaps. First the bad. The shower curtain had mildew on the bottom and was never changed over a four day stay, we had to call three times one day for service and the trash was not emptied and the breakfast cook put out berries out of the carton...
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Dear Misskay6367:
Thank you for taking the time to provide us with your feedback. I was disappointed to learn that the shower curtain in your guest room was not changed prior to your checking in. I apologize. I am also sorry that the hot tub was not in working order during your stay. It is unfortunate, but our heater failed,...
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I stopped staying here two years ago because of indifferent service and an aging property. Things have changed. The service was terrific in all areas, the lobby areas are vastly improved, and the rooms are being updated. The location is great. If you take the LIRR, it is a short ride to the hotel from the Farmingdale stop. The breakfast...
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Dear Travelinscott:
Thank you for review on our hotel. I was pleased to learn you enjoyed your stay with us. We are in the process of renovating. We have upgraded our HSIA, our fitness center, and guest room fan coil units. Our guest room renovations begin at the end of this month. Thank you for being our guest. We look...
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66 Reviews
103 Reviews
