We were traveling with a large group of people for a reunion. When we ariived ,Mandy one of the nicest persons I have ever encounterd in a hotel. Behind her was Nicole,also very nice. We had spoken to Nicole on the phone and she knew that we only had one room because we had to cancel a bunch of rooms.... more

I just got back from a girls shopping trip and stayed at Holiday Inn Express Niagara Falls. The place was clean, bright, and well maintained. The staff were very helpful and pleasant to deal with. The breakfast was the best we have had with lots of variety and constant refilling of fresh refills. Quiet hotel near all the shopping you... more

I had a chance to go to Niagara falls on 5th Sep 2008 and my stay at this hotel was extremely satidfying and i was given a very good service and accommodation. The service was quick and effective for me and i would love to be there again. The customer service was so impressive that they even took me to... more

My family and I (total of 3 adults and 3 children) stayed here for one night while visiting relatives in Niagara Falls for a graduation party. First, if you are looking for a hotel close to the Falls, this is not it. The property is located about 6 miles from the actual falls area. Since we were very familiar with... more

We stayed two nights, and several days later noticed a $200 charge on our card (in addition to normal charges.) We were told that a lamp and phone were missing, and that company policy was to charge our card. All attempts at conciliatory discourse have failed. At one point they finally promised to review security tapes and get back to... more

The Holiday Inn Express at Niagara is a new hotel. Construction is still in progress on the parking lot and pool when we stayed. Our phone call to this hotel prior to staying did not mention the construction or the pool not being available, however it is advertised as being open. Our children were very disappointed. The hotel was very... more

I stayed here since I was traveling with my dog. I found the staff very friendly and helpful. The rooms were modern and clean. They have fresh baked, warm chocolate cookies at the front desk in the evenings. more

We stayed here while visiting Niagara Falls. It's about 8 to 9 miles from Niagara Falls Bridge going into Canada. Not too hard to get to bridge and the best part is parking is free at this hotel as most others charge to park right by Niagara Falls. The pool was under construction when we got there which they did... more

These guys overbook their rooms. We made a reservation a month in advance. Yet when we reached the room we booked for was given away to someone else. At first the front desk guy told us they got wrong information from online website, and gave us a queen room for the price of a King Suite! We were 5 people,... more