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All 47 Niagara Falls hotels

Four Points by Sheraton Niagara Falls

3.0 of 5
7001 Buffalo Avenue, Niagara Falls, NY 14304
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Four Points by Sheraton Niagara Falls
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Ranked #6 of 47 hotels in Niagara Falls
Most recent review
5 of 5 stars Reviewed 13 June 2013
Eveman3333 Lancaster, Ohio
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238 reviews from our community

Traveller rating
    77
    101
    41
    12
    7
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Families
106
 
Couples
80
 
Solo
2
 
Business
10
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lancaster, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 June 2013 NEW

The hotel was truly perfect! I have not one complaint! Our room faced the water and was a great view. You are about a ten minute drive from the Falls! This was our Honeymoon and I am grateful that we picked Four Points.

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See 2 more reviews by Eveman3333 for Niagara Falls
Bloomington, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 June 2013

We rented a car for the time we were going to stay in Niagara Falls, NY. Hence, location wasn't as much of a concern to us. If so is the case with you, you may definitely consider staying at this hotel for its unmatched facilities. You may want to stay in a room with a river view only for few... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
8 June 2013

Thank you for taking the time to give us your review. We are about 4 miles from the Niagara Falls and located right on the Niagara River. The views sure can't be beat.We are glad you enjoyed our restaurant and your stay here with us! More

Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 28 May 2013

We recently stayed at the hotel. As a platinum guest, we are usually upgraded to a great river view suite by the staff. This time the hotel had only two rooms left, yet all the staff from the restaurant and front desk still made the stay most pleasant by providing great customer experience. The hotel has a great view of... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
29 May 2013

Our guest experience is our main concern. We are so glad especially as a Platinum member you get this each and every time you choose to stay with us! We also look forward to your next trip to our hotel, we know you will have just as great of an experience the next time you come. More

Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 27 May 2013

The room was clean, well-furnished, and appeared new. There was complimentary wi-fi in the room which was convenient. The bathroom area was a bit small as it consisted only of a stand-up shower and toilet, but the sink area was nice and spacious which was located seperately right outside of the bathoom which I didn't mind. Parking is free which... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
29 May 2013

Thank you very much for your review! It sounds like you enjoyed your time with us! I did see you had an issue with closing the blinds/curtains, the things on the outside are for decoration, there is black out blinds located at the very top. I am very sorry you had an issue with this, if you ever need assistance... More

Texas
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 23 May 2013 via mobile

Our room was comfortable and clean. We upgraded to the river side and really enjoyed the view. The staff was friendly and helpful. One big drawback was the neighborhood. Locals told us to empty our car so that was a huge production. Breakfast in the hotel was overpriced and not very good although the staff was friendly.

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
27 May 2013

We are so glad you found your room comfortable. Our views sure are priceless. We sure do hope to see you again in the future! More

Brockway, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 18 May 2013

Very rude and unfriendly staff, very noisy hotel, very very bad neighborhood. rooms are in poor shape with showers that leak into the main room. spend a little bit more for a better hotel in a nicer location.

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
22 May 2013

We are very sorry your experience was not up to our normal level of service. I would like for you to contact me directly at your earliest convenience. We do not usually get these type of reveiws or comments, we would like to ensure any concerns you have are addressed. More

Boston
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 May 2013

Excellent stay. Stayed a few nights via a groupon deal- $89 night, free bottle of wine and appetizer every night, and a casino credit. My waiter Greg at their on site restaurant was mucho attentive to my dining needs, he was great and his tip reflected. Hotel staff were great although a couple of women staff there seemed to not... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
10 May 2013

Thank you for your review. We are glad your stay was excellent. I just want to let you know when you make a green choice, the housekeeping staff does not enter your room to clean it or make the beds. If you need additional supplies in your room you can request them and we will fulfill your requests. We do... More

Pickering, Ontario
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 7 May 2013

Everything about the hotel was Wonderful is u get a good deal...Melissa at front desk is an unfriendly and sometimes rude person, Restaurant food is okay, mine wasn't but others in group enjoyed theirs...don't get the Veal, great location on water, but far from anything else, pool area is wonderful, don't expect a reply from Theresa to answer ur questions,... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
10 May 2013

We apoligize you found one of the members of our staff was unfriendly, this is not a usual comment about anyone of our agents. I wish for you to contact me directly to get more detail on your concerns so they can be addressed properly. I apoligize your experience was not 100% satisfactory. We do strive for this, it is... More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 May 2013

My husband and I took the kids to Niagara Falls for a weekend and stayed at Four Points. It, of course, does not overlook the falls since it's on the NY side. (The only hotels we saw overlooking the falls were on the Canadian side.) However, it was only about a 7 minute drive to get to the falls. When... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
3 May 2013

We are sorry that the size of our rooms were not as you preferred. Our restaurant is known for the food and it's quality. Our caesar salad has a house made dressing as well as Romaine Lettuce, Bacon, cheese, croutons, and lemon. We apoligize this was not to your liking. I do hope you mentioned this to your server so... More

Chandigarh, India
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 23 April 2013

We stayed here for 1 night with the family in June 2012, the hotel is decent for stay as any 3 star you would expect to be. We got rooms with view of the Lake Erie and the added value to the room, rooms were neat and well kept however found the washroom little cramped and the wash basin placed... More

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Tina C, Front Office Manager at Four Points by Sheraton Niagara Falls, responded to this review
25 April 2013

We are glad you enjoyed our hotel and the beautiful view of the Niagara River! More

 
 
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Additional Information about Four Points by Sheraton Niagara Falls

Also Known As:
4 Points By Sheraton Niagara Falls
Four Points By Sheraton Niagara Falls Hotel Niagara Falls
Four Points By Sheraton Niagara Falls Hotel
Address: 7001 Buffalo Avenue, Niagara Falls, NY 14304
Phone Number:
Region: United States > New York > Niagara Falls
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Niagara Falls
#4 Business Hotels in Niagara Falls
Price Range: ££
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Four Points by Sheraton Niagara Falls, situated on the waterfront, is perfect for weddings, vacations, or business. Our hotel has 141 rooms, 5,220 sq ft of meeting space, an indoor pool, and free wifi ... more   less 
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