My family stayed at the Best Western in Penn Yan while vacationing at the Finger Lakes. The hotel appeared fairly new. The facilities were very clean and the staff very pleasant. We enjoyed the hot tub and swimming pool. Not a large choice of foods for the continental breakfast, but we didn't leave hungry. more

Very nice hotel. Good location for the wine trail in Finger Lakes. more

Spent 4 days at the Best Western up to/thru 4th of July weekend, and we were very pleasantly surprised: rooms large, spotlessly clean, got a connecting door to the kids next door. Small but OK pool and jacuzzi if weather is poor; walking distance to Main Street for dinner or a drink after dinner, and to the walking trail. Breakfast... more

We stayed for 4 days on vacation. It was in a nice location to travel to Seneca and Keuka Lake wineries and attractions. They advertised free wireless internet; my laptop is equipped with wireless internet but it did not work in the room. I had to get a wire to connect to the internet--not a big deal but it was... more

Hotel was clean (and I'm picky). Front desk folks were nice and also helpful with directions. Breakfast was basic, nothing spectacular but food area was clean and food nicely presented. Location of the hotel is on the corner of a busy intersection in the middle of a small village in the middle of a rural area. I would not stay... more

This Best Western has a birthday package, which can include an early check in. They will provide a cake, set their dining area up for you, and provide goody bags. We have had several parties there with our kids and their friends and had a great time! My kids have winter time birthdays and I am always looking for something... more

We booked a group stay. When our guests called they were lied to. The hotel said our block of rooms were full which they were not. Our guests were charged almost twice the price we were told when we agreed to book our group there. Their contract didn't say any of the things they discussed verbally with us. We trusted... more

We stayed at the BW in Penn Yan in August, 2005, not long after its opening. Brought our two dogs with us, who were greeted by staff as honored guests as well. We had a large, first floor room that was very clean. We kept our small bowrider that we trailered in the parking lot at no extra fee although... more

We recently spent two nights at this new hotel, as an anniversary getaway. Although the hotel was very clean, most of the staff did not seem knowledgeable of the surrounding area or what the hotel had to offer. Prior to arriving at the hotel I had called to obtain information on their 'special packages'; it took four days before I... more