I went to that place last weekend and it was more than great. My kids loved the inside pool with towel service. Their continental breakfast is more than accurate and we had very confortable beds. more

Our midget (high school age) hockey team stayed here for a recent tournament in Rouse's Point. The hotel has apparently done some upgrading from previous negative comments, as we were pleasantly surprised. There was a Hilton-type feel to the rooms, from the bedding, to the arched shower curtain rod, to the fan-folded facecloths and the cookies at check-in. We had... more

My family and I were hoping for a relaxing weekend.It turned out to be the worst place we had ever stayed. The room was not very clean and the front desk staff was rude. The worst experience ever Terrible! Terrible ! Terrible! more

The staff were efficient and friendly, the room mediocre in size and upkeep, the breakfast average and the adjacent restaurants ( We ate at the Gorund Round) very acceptable. Our request for an airport shuttle was lost so we were thankful that we allowed for extra time when alternate arrangements had to be made. Overall a less than average stay,... more

Stayed here with my dog at the end of September. Sometimes, it's tough to find good, dog-friendly accomodations. I stayed in a 2 room suite, which was clean, comfortable and spacious. The location is right on the main drag in Plattsburgh, so it was very convenient, however, the hotel is set back from the road, so there was very little... more

My husband & I recently stayed at the Best Western in their newly remodeled King Suites in the “LaSalle Section”. This suite was absolutely GORGEOUS! The suite had a great kitchen, full size fridge with freezer, dishes, toaster oven, microwave, coffee pot, even had a kitchen table. The kitchen opens to the living room which has a huge flat panel... more

My husband and I have been going to the Smithfield for 20yrs now. Sorry to say we wont be returning. When I booked the rm nobody told me the inn was non smoking, it never use to be .Seeing our names in there info. I feel they should have mention the new rules on the phone when I booked the... more

my mother had gotten me a room. At first I was a little hesitant, but at this property the BestWestern actually was up to par with even Hilton. The staff was amazing, especially Hope and Jeremy. The manager at the desk Jack was polite and very interactive with us. I hope when I go back next year that thease people... more

Well, first I must say that I did not experience any of the problems that I read about. My room was very clean, as was the hallway and common areas. In the room was a desk and chair, microwave, refridgerator, coffee maker and a comfy chair with an ottoman. The bed was comfortable...the pillows, not so much. But I did... more