Apparently, although this hotel advertises being a hotel and "conference center," they are simply not equiped to handle any type of conference. Customer Service and rooms are simply lacking. They must be all about the money because the communication between the sales team and the buyers and staff is very poor. Sold out hotels should have management visible to guest,... More

Stayed here this weekend on the fan club rate for the Rochester Knighthawks. HAd stayed here before and that made the reservation call easy. Room was nice and comfy, only real issue was the AC kept blowing hot air even when on Cool. Finally turned it off and the room was a good temperature. Check in, parking and location were... More

This is not a pleasant place to stay rooms are dark and dingy, the room stinks, bed linen isn't fresh. Towels have stale smell. Windows dirty, they need to do better. Will not recommend this place to anyone.

The hotel was ok but there was a bug on my bed but they were good about switching me to a different room but i will never stay here again the breakfast wasn't the good at all.my room was very hot couldn't sleep at all.

We´ve been visiting the Rochester Plaza and Conference centre for the 2nd time in 2 years, receiving the same shuttle service from and to the airport, smily ladies at the front desk, helpful manager, friendly welcoming waiter in the breakfast room. Wi-Fi available. Yes, we agree, the rooms are subject to change and renovation - but this is already in... More

Very worn out ! Every thing needs to be Re done! And I do mean everything ! From the front door to all the rooms very dated ! On check in we were given a three room suite old beds old sofa and chairs old poker table very dark rooms ! Nasty we when back to the front desk and... More

Hotel currently in total disrepair. Could have great appeal with a complete renovation by a major chain. Days Inn, inter-Harbor, Baltimore is a 5-star hotel in comparison. Staff a bit distant. A strange old place.

This "hotel" was booked via Hotwire and I have vowed to never use Hotwire again as they rated this property 4 stars! First, the hotel is under construction which we did not know until we arrived. Second, there was no one in front of us and it still took 30 minutes to check in. They seemed completely put off by... More

In my travels, I have never encountered a more pleasant, warm & welcoming hotel staff than I did at the Rochester Plaza Hotel! From the front desk staff, to the waitress & bartender in the restaurant, to the shuttle driver who took me to the airport, ALL were extremely outgoing, nice & accomodating! Sure, the hotel could use a bit... More