Booked 2 rooms...we were able to have them next to each other. During our stay, there was a wedding Friday night, 2 weddings on Saturday, a girls ice hockey tourney at the Blue Cross Arena, and we had the SUNY Cortland football team staying there as well. At one point, we noticed 5 buses parked at the hotel. A busy... more

It is noisy, you can here everything from one room to the other. Needs ceiling repairs in the 7th floor. I parked the car in the front right side of the lobby and the next morning I found the driver window broken and the GPS was stolen. It is located in a very rough area. On top off that the... more

me and my fiance spent the weekend at your hotel for one of the banquets that we were invited to and we had a great time.your hotel is very elegant and spacious,your hotel staff is very helpful as well,we especially got alot of help from one of your front desk ppl,i believe her name is robin depoty,she was very informative... more

this was our first time at this hotel,we were very impressed especially with the service,the women at the front desk were very helpful and informative,we got a lot of help from Robin Depoty,she is a very pleasant person and we hope 2 run into her again when we return 2 this area. more

I stayed at this hotel for a week in October 2009. 1. General remarks about amenities (generally positive comments) The hotel rooms do have wireless Internet connectivity and there is a business center with three desktops, a printer, a FAX, and two high-speed Ethernet ports (for those with wired Internet connections to their laptops). The hotel rooms have a nice... more

I booked 2 rooms for 2 nights each (Friday and Saturday) through Priceline for what I thought was an unbelievable deal at $40/night. Turns out that it wasn’t THAT great of a deal. Apparently this used to be a Crown Plaza, but it definitely isn’t anymore. Having said that, it was an okay hotel, especially for the price we paid.... more

We were planning to stay at the Rochester Plaza for three nights. We thought the first night was bad because from about 11pm until 1am there was a constant stream of people talking loudly in the hall and doors slamming. The room doors have about 1/2" of space at the bottom so there is no way to keep from hearing... more

We visited the Rochester Plaza hotel with our 4 year old and 16 month old. The purpose of the trip was to visit the Strong National Museum of Play. The hotel location was great for our trip. The staff was very pleasant and accomodating. The hotel is dated, and needs a facelift - but once you get over that you'll... more

My husband and I travel and go out to eat often and usualy feel that service is less than adequate. I am writing because we were so impressed with Lori in State Street Bar. We were amazed at how she graciuosly welcomed and took care of everyone no matter how busy things got. Excellent service is rare in this day... more