The staff was so nice and welcoming. Made it seem like I was going home each night instead of back to a lonely hotel room. They greeted me with my name each time I walked in the door. more

I really liked this hotel. The place was clean, very pretty, beds were comfy, prices was reasonable and the staff could not have been nicer. more

overnight front desk employee was barely understandable on the phone, and made me feel like i had no business at the hotel. Overall hotel stay was nice, but please get a front desk employee who knows how to pronunciate in the english language, and not act like a computer tech who hates his job. I know people who have no... more

Going to Rochester for the past 10 years, I have stayed at most if not all the hotels in the area and I find this the best of the group. From check in to check out, I've always had a good stay. The cookies aren't too bad either. 15 minutes to the airport, chain restaurants nearby (if that's what you... more

Our team of 16 kids and their families recently stayed at this hotel. It was well located near shopping and restaurants on the outskirts of Rochester. The small pool area was well kept and had a lifeguard. There was a great fitness area and sports bar in the atrium. The staff were very pleasant to deal with. more

Having had a bad experience at the Doubletree at JFK, I was reluctant to try another. However in the most recent of our frequent trips to Rochester, we stayed at the Doubletree in Rochester. IT WAS GREAT!! Bed was very comfortable, lots of space in the hotel room. Breakfast was perfect. We arrived during a snowstorm and they allowed us... more

Our family of three booked two nights at the Doubletree Hotel using a discounted rate of $139/night offered through our affiliation with the University of Rochester. The room was booked via phone reservation in August - for a visit in October. At the time of booking, we were given the choice of a king bed or two doubles, and our... more

I stayed at the Doubletree for one night to attend a meeting in Rochester. The hotel has a shuttle from the airport, which was very convenient. The room was very comfortable, especially the bed. The wireless connection, however, was very weak so working on line was difficult. The staff was very friendly and provided a great dinner recommendation. The free... more

We booked a weekend stay at this hotel through Orbitz.com, and had a terrible experience. Of greatest concern - although by no means the only problem - was that we had specifically requested a non-smoking room. When we arrived at 9:30 pm on a Friday night, we were given the keys to a room that reeked so badly of smoke... more