this hotel was so unclean. i was stuck in a handicap room. it looked as if no one had been in my room in months. there was a layer of dust on the headboard, spider nests in the curtains, and the bathroom light didnt work. i had to have it replaced at 2am when i checked in to my room.... more

Very comfortable bed, room was clean, first rate HDTV, very nice place to stay. Only drawback was poor water pressure in shower. The breakfast buffet was a welcome delight. more

I suppose I'd give three and a half stars if i could. I was in town for the Rochester Marathon, made a last minute booking and got an ok rate. I walked into town from the train station on foot and found it easily. Check-in was easy, my room was nice though it had a few quirks. One was a... more

My husband is a physician and uses the hyatt alot for conferences. We were always pleased. We left our camcorder, eyeglasses , mercedes benz car key, dvd, i touch in a bag for 30 min. on the table to go to the lobby and someone came into the room and stole it!!!!!!!! There was no break in so it was... more

Visited Rochester area for the first time to take Son to college. First room was dusty and had hair in the bathroom and bed area. Very, very, dusty. Once I informed the front desk the manager assisted us in changing rooms, which was roomier and much nicer. The view wasn't much in either room. Air conditioner was to be desired.... more

The hotel looks nice but the room is missing comfort items. There was no trash can in the bathroom. In the morning, I made coffee in the room, they re-stocked the coffee but not the paper cup you needed to drink it with. Bottled water is conveniently provided at $2.75 a bottle. Real coffee is available in the lobby...for $2.00... more

My wife and I had stayed here previously when visiting Rochester and had liked this hotel. This time we went back with our 6 month old twins. We had booked a pretty good price, but in retrospect it may have been due to the fact that part of the parking structure had collapsed. This made arrival pretty difficult, as the... more

I got a great rate on this hotel using Priceline's Negotiator. We stayed in Rochester for one night for a cousin's wedding. We were on the 22nd floor and had river views. Next time, I'd rather not have river views, because that river was so green it was almost gross to look at. The room was clean, minus a piece... more

My husband and I were in the process of moving from Detroit, MI to upstate, NY and decided to split up our drive and stay at the Hyatt. We chose the Hyatt because we heard they had a secured garage monitored by the valet - and we had several items in our car. After we unloaded our luggage and checked... more