Two weeks before my daughter's wedding I discovered that the block of rooms I had reserved for wedding guests at another hotel had been given away. On the advice of a friend I called the Strathallan, which I had ruled out previously because of the poor reviews on this site. The manager was extremely helpful, and was able to promise... more

I stayed at the Strathallan as part of a wedding (bride & groom recommended and blocked a set of rooms for out-of-town family). We stayed on the 4th floor- and I can honestly say this is the dingiest hotel I have ever stayed at. When we arrived at 5pm, the hotel staff was still in our room "cleaning it" (check... more

The new rooms are Beautiful, and the restaurant was exceptional! Everything was extreamly clean, and the staff was friendly, and helpful! I wouldn't stay anywhere else! more

My customer booked this hotel for me and after checking the reviews on here, I was tempted to cancel and book somewhere else. I was booked into an 'old' room, not one of the $125/night new rooms, but really couldn't complain about anything. Sure, it was a little old fashioned, but the room was huge and the bed provided a... more

There is a huge disconnect between the terrible ratings appearing online for this hotel and my personal experience with staying there. My room was spacious (bigger than apartments I have lived in), and extremely comfortable. The staff was very friendly and genuine, and I actually appreciated the lack of artificial professional veneer that you get at the huge mega-chain hotels.... more

Compared to previous reviews, maybe we got good rooms as we were there as part of a conference, but the rooms were clean, spacious, and well equipped. However the staff is not so professional. Room # 804 was great- large kitchen, sitting room, and big bedroom with plasmid screen tv's. We were nervous after reading the reviews but had no... more

1. if you are not scheduled to stay on the 7th or 8th floor the hotel rooms are not pretty. 2. the bathrooms and their ceilings looked as though it was a mildew and mold hotel for the elderly 3.very convelescent home feel. unless you r on the 7th or 8th floor 4. the hotel has no interest in making... more

I came to Rochester as part of a two week long trip around the East coast and let me tell you I wanted to stay in Rochester longer because of this place. I pulled up to the hotel and was immediately greeted by a bellhop who helped me unpack and park my car and bring my belongings up to my... more

I just spent two nights at the Strathallan for a friend's wedding. The wedding was great but I could not get out of that hotel soon enough! The only thing this place has going for it is location, location, location. The room was dirty, the bathroom filthy, and everything was dingy. Nothing- except the lobby- has been updated since the... more