Many times, I am forced to stay at this hotel due to my company's restrictions, and every time I do, I get sick. The rooms are filthy, poorly maintained, and the air vents have never been cleaned. Staff tries to be helpful, but quite frankly the maintenance and upkeep of this hotel leave a lot to be desired. I do... More

We recently had a good stay at this Residence Inn. It is one of our go-to hotels in Rochester - especially with family as we like to have more of the comforts of home vs. a regular hotel room. We made use of the pool, which is kept in good condition. One bonus at the pool were full size, warm... More

We stayed at this location about one year ago. At that time, we noted that the room we were in could have used some updating. While we didn't stay in the same room, the room we had on this visit clearly looked updated! The location of our room right next to the elevator, at first gave us pause, but, no... More

I going to admit that for a long stay hotel (and having stayed at a Marriott Townplace with some reserves) i was expecting this hotel to be average for my first stay at a residence inn... This hotel is spotless... everything from checkin to room and the pool and the towels is very clean, for the first time i was... More

Hotel is in a great location. Minutes from the mall and lots of places to eat around the hotel. The staff is wonderful, very accommodating and they call you by name when they see you, I love that makes me feel at home while I am traveling for work. The rooms are clean and are quite roomy, the beds are... More

We stayed at the Residence Inn for three nights over Thanksgiving. The hotel was packed with visiting families. We chose this place because it was convenient to nearby family and actually cost less than other hotels with fewer amenities. The room was huge and beautiful - full kitchen, nice living room area with couch and chair and really nice TV.... More

I’m just getting back from a 5 day stay from the Residence Inn and have to say I’m very pleased. After reading some of the reviews I had considered changing my reservations to the well-rated Homewood Suites across the street. After my stay, I’m glad I didn’t – this hotel did a great job. It’s the first time I’ve stayed... More

I hadn't stayed in a residence Inn before but will certainly do so in the future. The hotel was lovely and so convenient to many of the sights in the area and shopping! If only staying as a hotel guest and not a resident breakfast is free downstairs in a pretty lounge.

This is an older Residence Inn property, however we found it in renovated tip top condition. It was furnished with the older style furniture and accessories which we found clean and in good working order. The key ingredient was that our room and the hotel itself was super clean and the staff were friendly and very helpful, even bending over... More