I was horrified with this property. I was bitten several times by a bedbug. I searched the bed only to find the disgusting creature! I immediately complained and the finance manager (the manager on duty) was very helpful, genuinely concerned and professional. He did give me a room upgrade to the 4th floor. It seems the higher floors smell better.... more

My husband and I just returned from a conference at the Saratoga Hilton. On Tuesday, November 3, we called the Housekeeping Office to have our room serviced. When we returned to our room, it sparkled, thanks to Melody. All of the staff were very gracious and friendly. The waitstaff was very professional. more

not what i expected!check in took to long, room was to far away. i went up the main elevator and had to walk a mile before getting to my room. the room was musty smelling and the ac didn't work to well. there was dust everywhere! on the furniture and behind it and all alone the outer carpets edge. not... more

As a HHonors Gold member, I expected great things. We were there for the Victorian Streetwalk and so wanted to stay on Broadway. A previous reviewer had a similar experience. After THREE calls and a personal visit by me to the front desk at 11:00pm, our room was FINALLY cleaned. We were out early that morning , returning several times... more

It's dirty, dark, worn and overpriced. As the other reviewer said, 'not up to Hilton standards'. They need to drop this hole from their portfolio of properties. Stay elsewhere...anywhere. more

The hotel staff were very friendly and courteous, however, the hotel itself was not Hilton level, it was closer to a Holiday Inn, or perhaps a Comfort Inn. Our room was fairly worn and the bathroom needed new faucets and tiles. You could also smell the chlorine from the pool in our room, which was on the second floor. You... more

We booked based on Tripadvisor reviews and a Hilton sale but in hindsight I think this is a better hotel for meetings and conventions than for individual travellers. The location is fine on Broadway near the shops, the excellent Forno Tuscano restaurant is right across the street and it is a few blocks to the new, interesting Beekman Arts district.... more

My husband has just returned from a weekend stay with a colleague at the Saratoga Hilton. This is a much more expensive hotel that we stay in on family trips, so expectations were high for a nice room and service. A refrigerator was delivered to their room shortly after requested on their way out to dinner, but they found their... more

I had the pleasure to visit Saratoga Springs for the first time . I was planning a trip for our top customers. We had a fantastic time. The hilton was in a perfect lcoation on main street. But Karen (KO) Oakes made it for me! She led me in the right direction from dinners to where to sit at the... more