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The Saratoga Hilton


Hotel class 3.0 of 5
534 Broadway, (formerly The Saratoga Hotel and Conference Center), Saratoga Springs, NY 12866
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Reviews you can trust

62% Recommend
3.5 of 5 stars 137 reviews
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By trip type
All (137)
[ Date ] [ Rating ]
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5 of 5 stars
Vermont
10 Nov 2009 | Trip type: Family New

The Saratoga Hilton was a perfect location for our 20+ family members. The service and food really stood out. Location couldn't be better, never used our cars during our stay. This Hilton's got it going!! more

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1 of 5 stars
LI, NY
10 Nov 2009 | Trip type: Business New

I was horrified with this property. I was bitten several times by a bedbug. I searched the bed only to find the disgusting creature! I immediately complained and the finance manager (the manager on duty) was very helpful, genuinely concerned and professional. He did give me a room upgrade to the 4th floor. It seems the higher floors smell better.... more

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4 of 5 stars
Westons Mills
5 Nov 2009 | Trip type: Business New

My husband and I just returned from a conference at the Saratoga Hilton. On Tuesday, November 3, we called the Housekeeping Office to have our room serviced. When we returned to our room, it sparkled, thanks to Melody. All of the staff were very gracious and friendly. The waitstaff was very professional. more

bad
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1 of 5 stars
albany
5 Nov 2009 | Trip type: Friends getaway New

not what i expected!check in took to long, room was to far away. i went up the main elevator and had to walk a mile before getting to my room. the room was musty smelling and the ac didn't work to well. there was dust everywhere! on the furniture and behind it and all alone the outer carpets edge. not... more

Management response from
Andrew Stowell, Hotel Management

We welcome all feed back from our guests. The Saratoga Hilton has 2 elevators in the main lobby and 1 elevator in the north end of the building servicing 242 rooms on 5 floors. We have 3 check in stations at the front desk, even when we have a large group checking in, the check in process doesn't take an...

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2 of 5 stars
Little Falls, NJ
20 Oct 2009 | Trip type: Couples

As a HHonors Gold member, I expected great things. We were there for the Victorian Streetwalk and so wanted to stay on Broadway. A previous reviewer had a similar experience. After THREE calls and a personal visit by me to the front desk at 11:00pm, our room was FINALLY cleaned. We were out early that morning , returning several times... more

Management response from
Andrew Stowell, hotel manager

We welcome all feed back from our guests. This information is acted on to improve the operation of the hotel. Most often the reviews are very timely and we can use the input to address an area that needs improvement. For a response that is almost 11 months old, it's difficult to address as so much has changed. The restaurant...

Yuck
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1 of 5 stars
Hot Springs, AR
12 Oct 2009 | Trip type: Business

It's dirty, dark, worn and overpriced. As the other reviewer said, 'not up to Hilton standards'. They need to drop this hole from their portfolio of properties. Stay elsewhere...anywhere. more

Management response from
Andrew Stowell, Rooms Division Manager

We truly value all feedback from our guests and use this as a tool to refine and improve the operation of the hotel. Our guests perspective is our best gauge of how we are doing. The Saratoga Hilton complies with all Hilton brand standards for cleaning and inspection of all guest rooms and public spaces. The property underwent a full...

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3 of 5 stars
Chicago
4 Oct 2009 | Trip type: Couples

The hotel staff were very friendly and courteous, however, the hotel itself was not Hilton level, it was closer to a Holiday Inn, or perhaps a Comfort Inn. Our room was fairly worn and the bathroom needed new faucets and tiles. You could also smell the chlorine from the pool in our room, which was on the second floor. You... more

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3 of 5 stars
Toronto
30 Sep 2009 | Trip type: Couples

We booked based on Tripadvisor reviews and a Hilton sale but in hindsight I think this is a better hotel for meetings and conventions than for individual travellers. The location is fine on Broadway near the shops, the excellent Forno Tuscano restaurant is right across the street and it is a few blocks to the new, interesting Beekman Arts district.... more

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2 of 5 stars
Alfred, NY
28 Sep 2009 | Trip type: Business

My husband has just returned from a weekend stay with a colleague at the Saratoga Hilton. This is a much more expensive hotel that we stay in on family trips, so expectations were high for a nice room and service. A refrigerator was delivered to their room shortly after requested on their way out to dinner, but they found their... more

Management response from
Andrew Stowell, Rooms Division Manager

At the Saratoga Hilton we strive to provide the utmost in guest service and hospitality. Unless directed differently by our guests ,the guest rooms are cleaned and inspected daily adhereing to all Hilton standards for cleanliness. The staff is trained to honor the do not disturb signs unless directed by the guest to do otherwise. Thank you.

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5 of 5 stars
boston
7 Sep 2009 | Trip type: Business

I had the pleasure to visit Saratoga Springs for the first time . I was planning a trip for our top customers. We had a fantastic time. The hilton was in a perfect lcoation on main street. But Karen (KO) Oakes made it for me! She led me in the right direction from dinners to where to sit at the... more

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The Saratoga Hilton Also Known As

  • Hilton Hotel Saratoga
  • Hilton Saratoga Springs
  • Saratoga Springs Hilton
Address: 534 Broadway, (formerly The Saratoga Hotel and Conference Center), Saratoga Springs, NY 12866