The Best Western North Syracuse at Hancock Airport is not a 5-star hotel: I didn't expect it to be. Check-in was quick and efficient, with the reservation on file and waiting. The room was clean and neat. The only (minor) problem when we arrived was finding the curtain pull on the window did not work - when I called the... more

If you are just staying overnight and need to be close to the airport, this hotel is ok. If you are looking for a nice room to enjoy your vacation – DO NOT GO HERE! This hotel is very dingy and old. The “restaurant” has about 6 tables and no service. The continental breakfast was horrible – no muffins, no... more

I stayed at this Best Western for a week while studing at Syracuse University. The hotel is literally feet from the airport and the hotel offers a great suttle service. The place is clean and close to the mall. Plan to rent a car if you are staying her for any length of time. Overall I had a decent week... more

Our two stays at this Best Western (on each side of our flight dates) were pleasant. The rooms are clean and comfortable. The staff is helpful and very accommodating. All my extra needs (with my two babies) were fulfilled quickly. The restaurant provided quick and satisfying meals, with very friendly service. The only downside of this hotel is the meager... more

As many times as I've been to the Syracuse airport I've never noticed this fairly small 2-story hotel so close to the airport. I had to call the shuttle which arrived promptly to take me to the hotel but on a nice day I could have walked. The room was small but very clean and comfortable. They even had a... more

I stayed for the Park n Fly package at the end of my trip. The courtesy shuttle was prompt and the staff was very pleasant and helpful. The room was clean and the beds were comfortable. The only thing I didn't like was the fact that this Best Western hotel does not provide complimentary breakfast as most Best Westerns do.... more

the beds were terrible at 55 inch tall you feet should not hang off the bed. Could not sleep lump in the matress, and the complimentary breakfast was nothing more then a mini muffen and coffee. The restrant did not open till 7am most early flights are gone by then. Hungry 5 year old not fun!!!! i would not stay... more

I (and family members also when they travel) frequently stay at this hotel to catch very early morning flights. While yes, it is an older hotel, my rooms have always been very clean and in great condition. The food here is remarkably good. I must say that above and beyond all of that is the service of the staff, I... more

I don't understand the previous bad reviews of this hotel. I recently stayed there with my two young children, 3 and 5, overnight in order to catch an early morning flight. The hotel was an average hotel. It was not a resort like hotel, however it was an average hotel, what is to be expected for an airport hotel. The... more