Spent two nights at the Genesee Grande in September. It wa a nice enough hotel. The lobby was beautiful and the conference facilities were nice. The exercise facility was also well stocked. My room was beautiful with large flat screen TV on the wall. It was a little far away from the bed (it was in the "living area"), but... more

The lobby is beautiful, with a pond and fish, great furniture and just beautiful! The staff is helpful and very efficient. Beds were comfy, and shower was good too. I'd recommend this Hotel to anyone! more

My husband and I drove from Baltimore to Syracuse for a college football game. We originally had reservations at The Parkview Hotel (a sister property of The Genesee Grande). The front desk at The Parkview couldn't find our reservation and they were completely booked, so they arranged for us to stay at The Genesee Grande for the same price. The... more

Great blend of old style with modern amenities. The beds were comfy, the room was clean, and we slept great when we were there. The a/c units were a little on the noisy side. Staff was friendly and helpful, especially the staff in the little cafe attached to the hotel. It was nice to be able to grab a breakfast... more

The check in was quick, the woman working the desk was friendly, even printed out the local restaurants, gave a recommendation to try Dinasour Bar-B-Que, which was great food. Room was very small, but nice. Only complaint is the comforter was had a very large stain on it, which was gross. Otherwise, the room and stay was good. Very close... more

My husband, seventeen year old daughter and I stayed here for one night during a visit to Syracuse University. The room was clean, but very small and faced a brick wall. We didn't really care about the view, though, so it wasn't an issue. The front desk staff was not particularly friendly, especially when they realized that we had booked... more

This was my third time at the Genesse Grande. I stayed three days in August when I took my son to start his first year at Syracuse University. They set a special table in the lobby offering fresh fruit and water to University families. Very thoughtful. The lobby was immaculate, beautiful and restful; I like the fish pond and the... more

Booking a conference which includes all meals was a surprising pleasure at the Genesee Grande. Every detail was attended to by the staff and our group agreed that we should hold our conference here every year! The staff was so helpful, the surroundings were elegant, the food was superior, and having everything so convenient was wonderful -- and all at... more

The hotel is clean and in a relatively safe location, however, the service is poor and the amenities not great. The service was poor. We were given a room with 2 double beds at check-in (only found out because I asked at check-in). When I asked if we could have a king sized bed instead, she rudely responded that we... more