The first night we arrived there was a manager's reception in the lobby. This included free wine and beer with a wonderful little tray of food. The purpose of our stay was for my husband's surgery. The staff knew of the unpcoming surgery and went out of their way to help us. They put us in a quiet room and... more

We stayed here three nights as our daughter goes to Syracuse and we were in town to watch the Syracuse - West Virginia football game as well as celebrate her 21st birthday. The hotel was clean, the staff was friendly, and the bed was comfortable. And - another bonus - the parking was free! If I had one suggestion, I... more

I was invited to a Wedding at the Renaissance Syracuse Hotel so I booked a room there without thinking twice. There was plenty of parking in the garage and the woman at the front desk was very friendly. When we got to our room, we were totally surprised and impressed. The King sized bed was huge and comfortable and you... more

If you're going to stay in Syracuse, NY you have to stay at this hotel. Ask for a top floor and enjoy the amazing views, especially at night. Great customer service all around. Would highly recommend staying here. For some reason, I thought the parking was just a bit weird but I'm sure it was because I was was tired.... more

My family stopped over at the Renaissance for one night on our way north on a trip to Canada, and we found this hotel to be extremely comfortable and nice. The hotel is directly off of I-81, so for us this was a plus, making it easy to get off the highway and back on the next morning to continue... more

One look at the gorgeous bed and my pal jumped in and immediately fell asleep for a well needed rest. Our beautiful room was on the 19th floor. The view is dreary from this part of town being just beside the freeway but with solid windows the room is very quiet. Room was well appointed, our bed was better than... more

This was my second stay at this hotel. Stayed two nights to do some shopping. Front desk staff was very helpful as usual, honoring my request for two beds. As mentioned by other reviewers, the location of the hotel is not great. When my friend and I (both women) checked in, the front desk clerk greeted us very pleasantly, but... more

I traveled to Syracuse to visit a friend & was looking for a 4* quality hotel. The Renaissance Syracuse did not disappoint. The accommodations and service were excellent. I did not pay the published rates at the Renaissance Syracuse Internet site, rather I got a great deal on Priceline, which made it much more affordable for me to stay. The... more

The slow elevator and location without much to do for dinner except the hotel restaurant are my only complaints about this place. I was in town for one night, alone, and had a lovely dinner at the restaurant. The hotel arranged cabs for me for my meetings, wake-up calls, etc with pleasant efficiency and staff in the Executive Club as... more