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Sheraton Syracuse University Hotel & Conference Center


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Reviews you can trust

89% Recommend
4.0 of 5 stars 39 reviews
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By trip type
All (39)
[ Date ] [ Rating ]
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4 of 5 stars
NJ
27 Nov 2009 | Trip type: Couples

We used a free night to stay at this modern hotel located one block from the Syracuse University campus. Even though we were using a free night, we were graciously upgraded to the executive floor which included free breakfast, due to our status as Gold SPG members. We ate dinner at the restaurant in the hotel and evn though it... more

Management response from
SyracuseHotelMgr, Hotel Manager

Greetings LWL3333! We truly appreciate the positive feedback on Tripadvisor! The Sheraton team takes great pride in delivering outstanding customer service and we're glad that we were able to exceed your expectations during your stay with us. We hope to see you again in the near future and we wish you and your family a happy holiday! Warmest Regards, Gil...

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5 of 5 stars
The Heartland, USA
15 Nov 2009 | Trip type: Couples

Visited the Syracuse campus to attend the Lockerbie Memorial events. Although a solemn weekend, we did have a very good stay at the Sheraton. Centrally located on campus with clean, modern rooms. My wife really enjoyed the spacious vanity in the bathroom. Exceptionally nice king-sized bed. Stayed in Room 606, very quiet and near the end of the hall. Had... more

Management response from
SyracuseHotelMgr, Hotel Manager

Dear Transponding, Thank you for your recent response on Tripadvisor! We truly appreciate the positive feedback and we're glad that we were able to make your stay a pleasant one. The team at the Sheraton Syracuse wishes you and your family a happy holiday and we hope to see you again in the near future. Warmest Regards, Gil Reyes, CRDE...

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5 of 5 stars
Singapore, Singapore
15 Oct 2009 | Trip type: Solo travel
1
person found this review helpful

SUMMARY: Cozy and comfy hotel in the heart of Syracuse University. The staff was unimaginably friendly and hospitable beyond expectations. It's not the latest and greatest hotel by any means, but it makes up for that with some of the most friendly service I've come across in the US. That's why I'm giving it a 5 rating instead of a... more

Management response from
SyracuseHotelMgr, Hotel Manager

Greetings Tommyrex, Thank you for the wonderful comments on your most recent stay at the Sheraton Syracuse. We thrive on providing world-class service to our guests and we're glad to hear that our staff exceeded your expectations. We truly appreciate the positive feedback and we hope to see you again in the near future. Warmest Regards, Gil Reyes, CRDE Director...

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4 of 5 stars
Atlanta
13 Sep 2009 | Trip type: Business, Solo travel
1
person found this review helpful

I travel a lot, and I mean a lot, normally the food that hotels serve doesn’t really stand out to me but – WOW!!! Each item I had was cooked just the way I would have made it at home. I am not super picky but when I order Eggs Benedict I want them poached hard - which is what... more

Management response from
SyracuseHotelMgr, Hotel Manager

Greetings JustMeMPH, Thank you for the wonderful feedback on Tripadvisor! We're glad that we were able to make a positive connection with you during your stay. Our culinary team takes great pride in what they do and they were delighted to hear that they made your stay such a memorable occasion! Once again, we truly appreciate the great comments. Warmest...

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4 of 5 stars
New York, NY
24 Aug 2009 | Trip type: Business

I've been staying in the Sheraton Syracuse every week for about a month now and have found that it just about meets my needs perfectly as a business traveler. This is a high-quality three-star hotel that, while not particularly luxurious or exceptional in any one area, is solid and consistent across the board. I continue to choose the Sheraton week... more

Management response from
SyracuseHotelMgr, Manager

Dear NYCilley02, Thank you for your recent response on Tripadvisor. We certainly appreciate the positive and constructive feedback, and I can assure you that we've shared your comments with our Guest Services and Food & Beverage team so corrective measures can be taken. Since you are a regular guests with us, please take the opportunity to come try our restaurant...

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4 of 5 stars
Ontario
22 Aug 2009 | Trip type: Business, Solo travel

Was allocated a large room on the 8th floor with a king bed. Room was in good shape with an LCD TV. They use a motion detector system to shut down the HVAC when you are out of the room and it is a bit stuffy when you return. It clears up quite quckly once the system starts again. Free... more

Management response from
SyracuseHotelMgr, Manager

Dear AnotherOntarioguy, Thank you for your recent response and feedback on Tripadvisor. We're glad to hear that our staff displayed the first class service that we are well known for. I do apologize if you felt that our bathroom accommodations were not up to your standard. I do want to mention that we will be renovating all of our guest...

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4 of 5 stars
Ontario
12 Aug 2009 | Trip type: Friends getaway

I went with a couple of friends to Syracuse and booked this hotel through Hotwire and was very pleased with the hotel. The cost of parking is $10.00 per night. The restaurant has a great breakfast menu and buffet. Dinner was ok..a little pricey! You need your door key to use the elevator..a good way to make sure you have... more

Management response from
SyracuseHotelMgr, Manager

Dear Nurserosetta, Thank you for taking the time to review your stay with us at the Sheraton Syracuse. We truly appreciate the great feedback and we're glad that you enjoyed your stay with us! Our commitment to outstanding customer service is our number one priority and your comments have been shared with our entire staff. We hope to see you...

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3 of 5 stars
Ottawa
4 Aug 2009 | Trip type: Family

It is a good hotel, nice and clean, with helpful staff. Only complaint is the air conditioning, which is noisy, and takes a long time to be on and off, changing the temperature of the room from cold to hot. Outside of this, I will definitely come back to stay. more

Management response from
SyracuseHotelMgr, Manager

Dear Captain Czar, Thank you for your recent review on Tripadvisor. Your concerns are certainly understandable given the experience you described and I appreciate the opportunity to respond. I'm sorry that you had difficulties with your guest room air conditioner. I've shared your comments with our Director of Engineering so corrective measures can be taken. Overall, I'm very happy to...

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1 of 5 stars
Scarsdale, NY
31 Jul 2009 | Trip type: Business

We chose this hotel based on reputation of the Starwood Preferred Guest hotels. The rooms were very small considering it's prices. In our room, the AC wasn't working and engineering kept having to come up to our room in the middle of the night to fix it, had to move rooms three times in one night... doesn't make for a... more

Management response from
SyracuseHotelMgr, Manager

Dear NYGIA, I would like to take this opportunity to respond to your recent feedback on Tripadvisor. First and foremost, I would like to apologize for some of the inconveniences that occurred during your group's stay. We are consistently ranked as one of the top Sheratons in North America in customer service and scored number in Overall Customer Satisfaction three...

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4 of 5 stars
Toronto
14 Jul 2009 | Trip type: Family

Stayed here for one night on the way into Cooperstown. Rooms were average hotel rooms though with 2 Queen Beds rather than 2 Doubles so that was very nice. Rooms/Bathrooms were very clean. Staff/Service was excellent/friendly/helpful. Did not use the pool but it looked very small. $8 to park in parking garage next door, not great but not bad either.... more

Management response from
SyracuseHotelMgr, Manager

We're glad to hear that you enjoyed your stay with us at the Sheraton Syracuse. We truly appreciate your feedback and we hope to see you again in the near future. Warmest Regards, Gil Reyes, CRDE Director of Rooms

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Sheraton Syracuse University Hotel & Conference Center Also Known As

  • Sheraton Syracuse University Hotel
  • Sheraton Syracuse
  • Syracuse Sheraton
Address: 801 University Ave, Syracuse, NY 13210