This is a family managed hotel, where one of the member's doesn't know english, while the other two don't know any courtesy, or even a smile. They talked to us as if they were doing a huge favor on us by letting us stay there! I had made a reservation well beforehand, for one night. After reaching there in the... more

I was pretty upset seeing as they were suppose to be a 4 star hotel( so i was told) i had my two children with me and they were frightened. lets just put it this way...my son wanted to jump on the beds all day and night like the people in the rooms around us....not cool. i understand this is... more

This hotel was AWFUL - on top of it I was told that the place had been totally renovated, with a microwave, fridge and jacuzzi and it was a total dump. That the jacuzzi was in fact not included with the room as the Travelocity agent had stated, was the least of our worries!! The man at the desk could... more

when I booked this motel for our 3 night stop I payed a 20% deposit. However when we checked in the receptionist argued we didn't so I just payed in full. Our room smelled like curry and the carpet was dirty, we also had dirty towels. We complained to the male owner and went for a walk. When we came... more

Yes, I don't enjoy saying it but they should not be "serving" the public. 1st, we arrived very late from a delayed flight at 2:00 AM. I personally made the reservation with a woman at the site several months in advance based on a $62 price, including breakfast. A man came to the desk and could not "find" my reservation.... more

OK so my boyfriend and I rented a room for 5 days at this motel, when I got out of the shower there were ants all over one of our bags. Many of the people did not speak English and when we left for the day and asked that no one go in our room we came back to find... more

I am a Traveling nurse. I stayed at the Red Carpet Inn in Tonawanda NY for 13 weeks. My experience was wonderful. This is a family run business. It is true that some of the family does not speak fluent English, but there is always someone available who does. I was given what I consider the best room in the... more

Not Well Kept.....Not Clean.....Not Friendly. This Motel Is Dark, Drab, and Dirty. You Are Advised To Seek Accommodations Elsewhere. Travel Organizations Should Not Be Promoting The Use Of This Motel. There Are Much Better Accommodations In and Around The Surrounding Area Of Tonawanda. more

After being overcharged immediately on my card, (the woman couldn't even use a calculator or speak English) we went into our incredibly tiny room where there was no heat. We called twice to get heat and finally the woman said she would send the manager down. The first thing was, is he saw we had a dog and said "No... more