This Hotel is Horrible! They claim to have recently updated it, but they haven't. We stayed in the 2 story penthouse suite, what a joke! The bathroom upstairs had black mold where grout was supposed to be, so the tiles could actually be lifted off. And there were HUGE cockroaches everywhere. They were about 3 inches long and crawling on... more

Just returned from Charlotte, where I stayed one night at the Residence Inn. I chose the hotel based on other reviews and the management response as posted on Tripadvisor. I travel frequently for business and am a Marriott Gold member and a Hilton Diamond member. Thus I have stayed in many hotels and usually have a good experience at Marriott... more

I stayed at this hotel one night on February 16 and it was fantastic! I had a studio room and it was very spacious with a fully stocked kitchen and a large living area with bathroom. I have stayed at the Residence Inn before and I find all their rooms to be spacious, clean and comfortable. Scott, at the front... more

Stayed for one night on the way to Florida, was right off the I-77 south of Charlotte. Needed a pet friendly place, which Residence Inns accommodate. In my opinion the pet fee is high, at $75. Used Marriott points because they had a pointsaver rate of only 10,000 points. Gave us a studio suite, which was clean, had a small... more

We stayed at this hotel for two nights August, 2006. We had a groundfloor (as requested), two bedroom, two bathroom suite. The rate was comparable to renting two separate hotel rooms but has the added bonus of the kitchen and living area. The living area was in the middle of the two bedrooms. Living area features a fireplace, sofabed, desk... more

I stayed in a renovated penthouse loft & absolutely loved this spacious, contemporary room w/ ceramic flooring. I made use of the sofabed, the murphy bed, and the king sized bed upstairs. It was gorgeous, comfortable & clean & very nice for having a few friends over since I had two bathrooms & plenty of seating. I have stayed in... more

My husband and I travel to Charlotte frequently and usually stay here because of the great location and the fact that they allow you to bring pets. The hotel is in a great location ~ very close to the South Park Mall which is one of the best malls ever and the Phillips Place Shopping Complex. The are many great... more

THE WORST!! I'm a Marriott Platinum, stay over 100 nights a year at different hotels, primarily Marriotts. This is the WORST hotel I have stayed at since I was in college 30 years ago! DIRTY!! Disgusting would be better description. Most personnel were courteous and friendly, EXCEPT person (animal named Mike) at checkout in morning. Left message for GM to... more