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All 166 Charlotte hotels

DoubleTree by Hilton Hotel Charlotte - Gateway Village

3.5 of 5
895 W Trade St, Charlotte, NC 28202-1122 (Third Ward)
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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78%
Ranked #33 of 166 hotels in Charlotte
Most recent review
5 of 5 stars Reviewed 5 June 2013
Cierra W Greenville, United States
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169 reviews from our community

    Trip type
Traveller rating
    59
    68
    34
    6
    2
Date Rating
Greenville, United States
1 review
5 of 5 stars Reviewed 5 June 2013

Every single member of the staff that we encountered was incredibly friendly and helpful. Really felt like staying at a much pricier hotel. The room was very clean and comfortable though the walls/doors are sort of thin. However, I refuse to blame the hotel for drunk people being loud in the hallway at 2 AM. The fitness room, pool, and... More

Review collected in partnership with DoubleTree by Hilton

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Stanfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2013

We had a wonderful experience here. The hotel is very nice, extremely clean, great accommodations.. Their cookies are excellent, very addicting!!!! The staff very friendly and helpful, yet professional!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thanks for staying with us. We’re glad you had a taste of our warm, caring service (along with our delicious cookie at check in). We look forward to welcoming you back. More

Raleigh, North Carolina
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 May 2013

My family and I stayed here two weeks ago. We came in late at night but was still greeted with a friendly smile from the front desk staff. This was our first time staying at the property and was very excited to be right downtown and close to the university my son's track meet was being held at. You can... More

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Your comments about your stay with us made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon, More

asheville,nc
Top Contributor
80 reviews 80 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 14 May 2013

I stayed during the week and found a good rate for this well rated hotel. Nice room and friendly staff.....only thing....it cost $13 to park daily and they charge for breakfast. Doubt I will stay again but if that doesn't bother you then its a nice place to stay.

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thank you for your review. We are very happy to hear that you had an enjoyable stay with us. Please know that we do check with other local hotels to ensure that our parking prices are competitive and ours is one of the lowest in the city. Thank you again for staying with us and sharing your experience. More

Louisburg, North Carolina
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

Went down to visit my daughter at JCSU and this was the hotel they recommended. Loved it. I was there around homecoming weekend and had a great visit. The rooms were clean and comfortable beds. Very spacious rooms.

Was this review helpful? Yes 1
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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton -Charlotte to your liking. We look forward to welcoming you back in the not too distant future. More

Gurgaon, India
1 review
4 of 5 stars Reviewed 8 May 2013

The front desk staff, the cleaners and the restaurant staff were all very courteous, efficient and helpful. Some confusion about the rates: During tele booking, I was clearly informed that charges covered breakfast. However was told otherwise during my stay. Also, unfortunately the laundry bills were inflated without a breakup being provided. Despite the above, overall, a good hotel to... More

Review collected in partnership with DoubleTree by Hilton

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thanks for your comments about your recent stay with us. We appreciate them. Thank you for allowing us the opportunity to address your concerns via email. Hope to see you return again soon. Safe travels More

London, United Kingdom
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 May 2013

Stayed here for one night on business. Really great hotel, nice rooms and a good gym. The only thing I wasn't keen on was the super shallow bath - like taking a bath in a puddle! But no big deal in the grand scheme of things. A great night's sleep.

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billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More

Charlotte, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 May 2013

This is a significantly over priced hotel...it is badly in need of a revitalization...I have referred Double Tree to Blake Surface Solutions in Bartlett, Tn. This company specializes in hotel/motel make overs; and, can re-do the rooms of this over priced hotel to give your customers a room that exceeds the value of the room rate. Steve Ruble

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thank you for taking the time to review our property. We appreciate your comments We would love to know what you feel needs updating. We completed a $2 million renovation of our guestrooms and corridors in 2011 and our next substantial renovation is not planned until 2019. Please feel free to contact me directly. Thank you again for your feedback... More

Providence, Rhode Island
Top Contributor
79 reviews 79 reviews
34 hotel reviews
Reviews in 40 cities Reviews in 40 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 May 2013

The hotel is some 6-7 blocks away from uptown and next door to Johnston & Wales. Nice reception area with an adjacent bar and restaurant. The rooms have a modern feel and is pretty cool. The beds are very comfortable. The breakfast buffet is nice, nothing over the top besides the service which was really nice.

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See 2 more reviews by Reslimpan for Charlotte
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Just wanted to thank you for your recent stay with us! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. More

Richmond, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 May 2013

The room design not very attractive with the lime green. Beds/pillows not great. Not very impressive overall but farely clean. Food is pretty good and cookies are delicious. You won't be wow'ed at all and especially not for the price but overall it's an ok stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review
10 June 2013

Thank you for taking the time to review our hotel. I regret that you were not impressed with our hotel and that you feel that the derogatory term “Doublewide” is appropriate. My team and I work very hard to provide friendly service with guestrooms that are clean and well appointed. Please do not hesitate to call on me, personally, in... More

 
 
 
 
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Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Address: 895 W Trade St, Charlotte, NC 28202-1122
Phone Number:
Region: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Business Hotels in Charlotte
#35 Family Hotels in Charlotte
Price Range: ££
Hotel Class:3.5 star (3.5*)
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