This hotel is now called "Best Western Plus Charlotte/Matthews". Technically, it's in Charlotte, but just a short distance from the Matthews city boundary, on Independence Blvd., a very busy urban arterial. The hotel is fine (although you can't open the windows), with friendly staff and a reasonable breakfast bar. The rooms are fully equipped, including refrigerator, microwave and coffee maker.... More

Upon check-in, the front desk person wanted to scan my driver's license into the computer. This is completely unacceptable, as it puts guests at risk of identity theft. There is absolutely no need for ANY hotel, let alone a hotel as run-down and ghetto as this one, to be scanning/photocopying IDs. There are 10 million cases of ID theft every... More

The room was spacious and clean...the bathroom immaculate, and the staff could not have been more helpful and friendly! More

This was my first time staying at a Best Western hotel and was I very disappointed. For starters the rooms have a terrible odor here 'MILDEW" and smoke in rooms that are supposed to be smoke-free. The service from the front desk should have set off a red flag for me but it was my last option for a room... More

The property is clean ... yes. The staff (1 individual) .... lovely and helpful. Breakfast .... I should have packed one as the only non-carb/sugar/fat choice was a banana or apple. My biggest complaint was that in this age of eco-awareness and environmental concerns, I was stunned by the toxic air quality of the room. It was probably the cleaning... More

I have stayed at MANY Best Westerns - this is the worst one that I have ever been to!! I booked the hotel online through the Best Western site. They showed the total price for the stay and then showed that taxes were an estimate. when we checked in the amounts did not total (about $30 more than) what the... More

I recently visited Charlotte NC to visit family (4 grandchildren) to be part of my granddaughters 1st Holy Communion. I choose Best Western for its afforable rates and I got so much more. I was greeted on check in with welcome to best western how was my trip and was refer to by name the rooms were clean spacious and... More

I read some of the other reviews and wondered why anyone would say something negative about this hotel. Originally, I had a reservation to stay a block away at a different hotel that was unacceptable, so I had to make last minute reservations at the Best Western. The staff was very helpful and polite. Karol and Dave were working front... More

Conference Meeting brought me to Charlotte and since I am a new guest to Best Western, I would try this motel out and earn my Best Western Points / Miles. This motel was dirty and the staff acted as if they were there just to have a job. No happiness, no care, it almost felt uneasy. I found breakfast to... More