Conference Meeting brought me to Charlotte and since I am a new guest to Best Western, I would try this motel out and earn my Best Western Points / Miles. This motel was dirty and the staff acted as if they were there just to have a job. No happiness, no care, it almost felt uneasy. I found breakfast to... more

I stayed at this property last week 01/29/2009 x 2N. We had 2 rooms. OK, the Good, The bathroom was one of the cleanest, that I have seen. Alot of detail into keeping the tile and floor clean. Breakfast was BW Standard but the Breakfast attendant sat in a chair watching tv chatting with a friend who was not an... more

the staff, and managers, showed the worst hospitality i have ever seen. They did not honor the rate that i was promised, and they were completely rude. They hung up on me in the middle of me asking how to connect to the internet. They were very rude, and made me feel like i was the dumbest person ever. I... more

If you want to meet the rudest people in North Carolina, stay here. I am not kidding. Someone needs to send these folks to Courtesy school. Not just employees but management too. They would not honor the rate confirmed by my travel agent and if I did not pay the higher rate, I would be charged a no show fee.... more

I have just come from a very restful time at the Best Western Independence and I was pleasantly surprised that everything was clean, and the staff efficient. The best thing that I liked about where the property is, is its close proximity to most of the major shopping locations. I had a great time there and I would definately go... more

the property has been renovated. however, after i signed my folio paid my bill for the two nights and left, an additional charge of $150 was charged to my debit card account. i discovered this several days later when i went online to check my balance. i called the hotel and was told that it was because i had 2... more

We came to Charlotte on June 12 for a graduation. We had booked the hotel room (Quality Inn Crown Point) nonsmoking with 2 double beds by phone a month earlier. When we arrived one staff member said to the other, "we ain't got no clean rooms." This should have been our clue to run quickly, however, our time was running... more

The best thing about this hotel is that they serve a full hot breakfast in the mornings for FREE! They put out bacon and eggs, waffles, the whole spread. They also make fresh baked popcorn for the guests in the lobby in the evenings. I travel a lot and always look forward to staying at the Quality Inn because they... more