I will admit it – I was nervous that this would be like the other Renaissance hotels – in need of a visit from Extreme Makeover, Hotel Edition. But the Marriott promotion of a $100 coupon for a future stay lured me to the Renaissance Charlotte and also redeemed some of my faith in this Marriott brand. The front desk... more

Requested an early check in (normal check in is at 4:00 p.m.). The hotel booked at least two large conventions and was unable to handle the massive number of patrons. At 4:00, the room was still not ready and people were lined up waiting to check in. All were being told to "check back in 30 minutes." Ice machine was... more

This was my third stay in this hotel and it will probably be my last. Were to start... It took 30mins to check in. The food was subpar and the prices were outrageously high. I reserved three rooms. One was fine, one we couldn't get in, and one had water all over the carpet and smelled like mildew. It took... more

My first impression of this hotel is that it reminded me of an Embassy Suites, but a step up. The hotel had anopen atruim with glass elevators when you first walked in. The suites were clean and modern and I liked the subtle touches, such as nice throw pillows on the sofa and warm dark wood around the fridge and... more

As soon as the sensored revolving doors wisked me into the grand foyer, I knew I picked a great hotel. Both reservations and check-in were quick and easy. There are three glass elevators, overlooking the atrium/lobby area, which has trees and rainfalls. The kids loved the quick rides on the elevator to our 5th floor room facing the front of... more

This is a beautiful property and the rooms and spacious and nice. However, the hotel is having some major water pressure problems that makes taking a shower a chore. The water will actually shut off for 10-15 seconds (several times during a shower) and the temperature will vary greatly. The hotel themselves say this problem will only get WORSE over... more

An amazing hotel indeed. We stayed for almost a week last month and I never wanted to leave :-( The gym was a lifesaver though and the staff is exceptionally trained. The food was good, however one thing that stood out for me during my stay was the 'Gift Shop' situated within the hotel. This shop had anything and everything... more

This was the best hotel experience we have ever had in the states!!! We were only there one night because of a layover issue. They picked us up at the airport and checked us right into our suite. Every aspect of our visit was absolutely Five Star!!! Every other hotel chain could learn from this establishment on how to treat... more

My family and I stayed here for a one (Saturday) night stopover. We needed to be near the airport b/c of an early am flight. The hotel was clean and the staff, especially the night time staff, was extaordinarily helpful, friendly and efficient. It may not be quite as nice as some other Renaissance hotels, but it is worth the... more