My new husband and I stayed at the Ritz for our wedding night. The hotel was immaculate, and the staff was wonderful, we were treated like royalty from the moment we arrived. Our executive suite was amazing, we were on the 12th floor, and the champaign and chocolate covered strawberries we requested were waiting for us on arrival. There were... more

Pros: New hotel, nearly up to expectations for a Ritz-Carlton. Staff most helpful and exceded expectations ( we had a junior suite and expected 2 dozen guests - 24 appropriately sized wine glasses were brought up and carefuly arranged within 30 minutes of our check-in). 3 HDTV's were appreciated, as was the excellent Bose sound system. The large marble/granite bathroom... more

I was staying at the Westin in Charlotte when I first arrived and was not satisfied, very noisy hotel with average service. I heard that there was a new Ritz that had opened and was the first in North or South Carolina. When I arrived the service surpassed my expectations when Andrew took care of my reservation with professionalism and... more

My boyfriend and I stayed at the Ritz-Carlton Charlotte on opening night, October 1st. Firstoff the hotel is GORGEOUS and is appointed very well. I work at a high end hotel myself so i consider myself to be pretty picky. However, we experienced a few mess ups upon arrival, which i can somewhat understand because it was their first night,... more

We just returned from this hotel. We were very excited about staying at this hotel because we are fans of the Ritz Carlton and was very anxious about staying at one that was close to our home. This hotel was by far my favorite Ritz Carlton. The lobby was gorgeous and at nighttime (due to the "green"ness of the hotel)... more