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Omni Charlotte Hotel


Omni Charlotte Hotel
Hotel class 4 of 5
132 East Trade Street, Charlotte, NC 28280
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Traveller Reviews

[ Date ] [ Rating ]
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5 of 5 stars
South Carolina
28 Jun 2009 New

I just returned from a great stay at the Charlotte Omni. I was impressed before the actual stay as a hotel staff contacted me by e-mail to inform that there were several celebrations taking place at the hotel during the weekend (turned out there was a convention and a wedding taking place) and there may be noise issues during the... more

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5 of 5 stars
wadesboro
17 May 2009

Booked the room for a special night ... Romantic get away. The Hotel was very clean and well kept. Room Service was very efficient and prompt. Staff was very helpful and curtious. Slightly confussing parking situation....but was overcome! Along with the other reviews... we found that noise from other guests in the hall can be irritating.... during our stay, one... more

Management response from
OmniMgr, Manager

We are appreciative of your review of your recent stay at the Omni Charlotte. We are happy to hear that you enjoyed a nice romantic getaway with us. We will look forward to your next stay with us!

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4 of 5 stars
Phoenix, Arizona
15 May 2009

I had the opportunity to go to Charlotte for a business meeting and chose the hotel based on its location and very positive experiences with the Omni brand, It was a very good choice. For business meetings wtih the top Charlotte companies, this is an ideal place. it is within walking distance to the headquarters of Bank of America, Wachovia,... more

Management response from
OmniMgr, Manager

Thank you for sharing your experience at the Omni Charlotte Hotel. We are proud to be a part of the Omni Family and are glad to hear that you continue to experience wonderful service with each of your Omni stays. If you thought our Select Guest program was one of the best around before, then check out the new enhancements....

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4 of 5 stars
Portland
12 May 2009

My husband and I are from the west coast. We were visiting Charlotte and stayed one night at this hotel. We enjoyed the location and that we could walk around town to restaurants and shops. We had a nice meal a couple blocks away at Ratcliffe on the Green. Our room overlooked the pool and the blackout shades kept the... more

Management response from
OmniMgr, Manager

Thank you for choosing to stay at the Omni for your night in Charlotte. We are happy to hear that your stay went well and if you find yourself back on the East Coast we hope you will visit us again.

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5 of 5 stars
Greensboro, NC
30 Apr 2009

We had a small wedding and a one night honeymoon.. and decided just to stay in Charlotte. Our friend got us a great discount! When we got there they had roses and champagne and strawberries set out for us! It was very romantic! The room service was great and it was a great location!! Very Clean! more

Management response from
OmniMgr, Manager

Congratulations on your recent nuptials! We are honored that you were able to spend your honeymoon with us and that you were so well taken care of during your stay. We hope to have you return again soon.

it was OK
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3 of 5 stars
vc3
27 Apr 2009

I have been to many omni and this one seemed like a junky marriott. From the beginning you get in you have to take an elevator to the lobby which too forever because there were only 2 working. The elevators were very old and dark and made me not want to go see what my room looked like. Overall it... more

Management response from
OmniMgr, Manager

Thank you so much for your review. Comments such as yours are appreciated because it gives us the opportunity to make improvements to our hotel. We have looked at the lighting in the elevators and are adding wattage to add additional light. Our hotel prides itself on excellent service and accommodations and we hope you will return to experience the...

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3 of 5 stars
Charlotte, NC
23 Apr 2009

Had a number of guests in town that were exicted to stay at the Omni. Most left upset or disappointed with their stay. Noise is a major issue that needs to be addressed, as well as the front desk staff. Omni is supposed to be a 4-star hotel - this one is more like a 2. Try the Hilton or... more

Management response from
OmniMgr, Manager

Thank you for taking the time to let us know about the noise you experienced during your stay. We are working with the Epicentre to reduce the volume and this past weekend, we made some great strides. Please know that you can ask for a quiet room during your stay and my staff is trained to assign you a room...

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3 of 5 stars
New Jersey
21 Apr 2009

If you are going to this hotel for girls/guys night/weekend out, then this might be the hotel for you. Upscale, luxurious right smack in the middle of the action of downtown Charlotte. Although you dont get what you dont pay for, you should expect that at a facility like this one. My original plan was to go to spa weekend... more

Management response from
OmniMgr, Manager

We appreciate you taking the time to review our hotel. We regret that we were not able to provide you with the quiet weekend that you were anticipating. Although we are very fortunate to have a great downtown location in such close proximity to the new Epicentre we are just now realizing the effects that the outdoor entertainment areas are...

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4 of 5 stars
near Charlotte, NC
30 Mar 2009

After having a bit of trouble with the parking we got inside. The parking situation was a bit confusing. Valet parking was $18/ day there. If I was staying longer , maybe I would have had that to avoid self-parking. The spaces were also small. Anyway, once inside we saw it was a really nice lobby and the front desk... more

Management response from
OmniMgr, Manager

We appreciate your feedback from your recent stay at the Omni Charlotte Hotel. We are sorry that you experienced an issue with parking but are glad to hear that you enjoyed the remainder of your stay and the new Epicenter connected to our building. We hope that the next time you find yourself in Charlotte, you will once again choose...

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4 of 5 stars
VA
16 Mar 2009

The location of this hotel was excellent, centrally located to everything. The rooms were very clean. The beds, however, were extremely uncomfortable. The matresses were really stiff and I didn't get much sleep at all. Bathrooms are also very tiny. And the gaps at the bottom of the doors, could pose a noise problem if you happen to have to... more

Management response from
OmniMgr, Manager

Your positive feedback from your recent stay at the Omni Charlotte is appreciated. We are sorry to hear that our beds were not to your preference but on your next stay let us know if we can provide any additional pillows, blankets, or anything else that might assist you with a good night's sleep. We do hope to have you...

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Omni Charlotte Hotel Also Known As

Address: 132 East Trade Street, Charlotte, NC 28280
Charlotte hotels Omni Charlotte Hotel
3.5/5.0
94