Checking in was made easy by the friendly front desk staff. The valet parking is expensive, $22/Day, but it is nice to park underground. The hotel is situated atop of a mall. So there is a lot to do during the week. On the weekend, the whole mall shuts down, except the Walgreens. The room is well kept. I did... More

From Check in to departure, this hotel offered the best and friendliest service. The front desk was polite, helpful and accommodating. Breakfast Buffet was delicious and the staff friendly. Had some cocktails in the small bar area and the staff was friendly.

Location good. But nothing else positive to report. Room old and tired, needs overhaul. Not particularly clean or fresh. Pillows actually filthy. Basically an inferior small hotel room for over $300. Highly disappointing. Would not recommend. Or come back.

We had a conference at this hotel so had little choice about where to stay. As I read the reviews I was a little hesitant about staying here because of some of the comments however I was pleasantly surprised. We stayed in a corner room on the 9th floor and the room was very spacious and had a great view.... More

The hotel was perfectly located downtown. We could walk to the epicentre in just a few minutes over the walkway that is connected to the hotel. The bar in the hotel was really nice but a little pricey. The hotel has a Walgreens and restaurants in the lower level which is convenient. The staff was friendly as well.

We recently spent 1 night in room 923. It had 2 double beds with a great view from the wall of windows. The hotel staff were all very friendly. hotel had nice amenities and very clean. Our room was clean and seemed in great condition. The bathroom was one of the smallest we have seen in a hotel. You couldnt... More

Stayed there while attending the NASCAR race. The rooms were very good. Nothing special but clean with all the amenities I wanted. The staff actually went out of their way to be helpful which made the stay even better. Great location with many restaurants nearby. Wouldn't hesitate to stay here again.

This hotel is nice with a perfect location to access Charlotte. The rooms are nice but getting dated. It needs an upgrade. The staff is wonderful - very helpful without being bothersome except for that darn voice mail message. My one complaint is the voice greeting every day - it adds nothing and it is a REAL bother. I had... More

Stayed overnight at the Omni for business and was completely impressed with the entire visit. Everyone was extremely friendly and upbeat (from the valet to the front desk)- genuinely- not that fake kind of nice either. Room was clean, quite, and with an updated decor. Beds were those incredibly cosy ones which are difficult to leave and make you want... More