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Omni Charlotte Hotel


Omni Charlotte Hotel
Hotel class 4 of 5
132 East Trade Street, Charlotte, NC 28280
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Traveller Reviews

65% Recommend
3.5 of 5 stars 95 reviews
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By trip type
All (95)
[ Date ] [ Rating ]
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4 of 5 stars
VA
16 Mar 2009 | Trip type: Couples

The location of this hotel was excellent, centrally located to everything. The rooms were very clean. The beds, however, were extremely uncomfortable. The matresses were really stiff and I didn't get much sleep at all. Bathrooms are also very tiny. And the gaps at the bottom of the doors, could pose a noise problem if you happen to have to... more

Management response from
OmniMgr, Manager

Your positive feedback from your recent stay at the Omni Charlotte is appreciated. We are sorry to hear that our beds were not to your preference but on your next stay let us know if we can provide any additional pillows, blankets, or anything else that might assist you with a good night's sleep. We do hope to have you...

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5 of 5 stars
Columbia, South Carolina
9 Mar 2009 | Trip type: Friends getaway

The Omni was an amazing hotel, every amenity you could think of is included. It's situated right in downtown Charlotte and everything is easily accessible by foot. The room was very spacious, comfortable and luxurious. The bed was the softest I think I've ever slept in! The only bad experience was that upon checking in, I had to present a... more

Management response from
OmniMgr, Manager

Thank you for sharing your great experience at the Omni Charlotte on TripAdvisor. Like most hotels we do authorize the credit cards of our guests upon their arrival to cover the cost of their stay and potential incidentals but it is only an authorization and nothing is actually charged to your card unless a service is provided. Otherwise it sounds...

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4 of 5 stars
Newton, NJ
22 Jan 2009 | Trip type: Couples

My wife and I stayed here over a weekend in January. We booked a junior suite at a price of $165.00 nite. The room was really terrific. It was large and triangular shaped with windows going down both sides affording a spectacular, panoramic view ot the city. A nice sitting area with a couch, chair and table, along with a... more

Management response from
OmniMgr, Manager

We are extremely pleased to hear of your stay at the Omni Charlotte. We take pride in our hotel and our associates and are delighted to see that reflected in your stay. We would like to make all guests aware that we have something even better than free coffee in the lobby. All guests are invited to sign up for...

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3 of 5 stars
Toronto
6 Dec 2008 | Trip type: Friends getaway

For a banking city, I expected the rooms to be larger to accommodate business travelers. The room we had had two double beds that were very comfortable. The washroom was tiny, the door almost hits the toilet. The location was great for getting to the hockey game on saturday and the football game on sunday. Close to a lot of... more

Management response from
OmniMgr, Manager

Your review of the Omni Charlotte is appreciated and your feedback will definitely be shared with our team. If you would consider staying with us again in the future we will make sure to have some good BBQ recommendations on hand and are happy to work with you to make sure you are in a room that suits your needs....

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4 of 5 stars
pa
4 Dec 2008 | Trip type: Couples

After getting a great rate and express check in we were happy until we got to the hotel to find a parade in the middle of Charlotte. With no access to the hotel we circled for an hour until the parade stopped. No one at the hotel had mentioned the parade when we called that morning to see when we... more

Management response from
OmniMgr, Manager

It is a pleasure to hear that your story had a happy ending. While it is great to be in a location so close to events like parades we are sorry that it caused you an inconvience. Although the parade route was beyond our control we have people such as Marcus on staff because we know how well he manages...

AWFUL noise
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2 of 5 stars
New York
27 Nov 2008 | Trip type: Couples

I was very excited to stay at the Omni. Being a student on a shoestring budget it was still a lot of money (even at a hugely discounted rate for the wedding) and I needed a bit of a vacation. I was very disappointed to find that my room was directly across from a club with an open-air roof deck,... more

Management response from
OmniMgr, Manager

Thank you for your candid review of the Omni Charlotte. It is disappointing for us to hear that the noise from a neighboring business put a damper on what otherwise sounds like a good stay. We do take great pride in our location which is close to many of the fun attractions in the city but with a prime downtown...

Good Stay
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4 of 5 stars
Destin, Florida
23 Nov 2008 | Trip type: Couples

Stayed overnight with my wife on a layover in Charlotte. The staff was friendly...front desk, bell, door, valet staff were prompt and professional. The room was very nice and comfortable. This was a Friday night in downtown...lots of activity. Heard some noise outside the room late, but quickly heard the securitys radio. Wake up call was correct. Good shower pressure... more

Management response from
OmniMgr, Manager

We appreciate that you took the time to leave a review for our hotel. We are happy to hear that you enjoyed your quick stay with us. If you find yourself in Charlotte again, we hope to welcome you back.

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4 of 5 stars
Greenwell Springs
31 Oct 2008

I stayed at this hotel about a year or so ago and had a great time. We were in town for a wedding, and were in good spirits to begin with, but the staff still managed to impress. I had a great time!, Thanks! more

Management response from
OmniMgr, Manager

We are delighted to hear that you had such a wonderful stay with us. Thank you for taking the time to leave a review and we hope to have you return.

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2 of 5 stars
Madison, WI
29 Sep 2008 | Trip type: Couples

We chose this hotel becuz we had stayed at an Omni in Indianapolis last year & were thoroughly impressed. Omni had mailed us discount coupons for a future stay so we decided to use the coupons for a visit to Charlotte, NC. Our expectations were high based on our Indy experience! The Omni sent an email to us a few... more

Management response from
OmniMgr, Manager

We appreciate your candor when reviewing our hotel and are certainly disappointed to hear that your stay was not up to your expectations. We take all feedback from our guests very seriously and use reviews such as this as tools for assessing need areas and correcting them. We do offer our sincerest apologies that your stay was less than perfect...

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4 of 5 stars
Kansas CIity, NO
27 Jul 2008 | Trip type: Couples

The Omni had a great staff and location. I would expect an LCD TV since a majority of the others do and figured Omni would lead the way given their reputation. The location downtown is wonderful and if you take some time to walk around during the week you will appreciate how nice Charlotte is. The only negative is that... more

Management response from
OmniMgr, Manager

The Management of the Omni Charlotte appreciates you taking the time to leave feedback on our hotel. We have to agree with you that it is has come time to update our televisions and we are currently in the planning phase to make this happen. Otherwise we are happy to hear that you were well taken care of by our...

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Omni Charlotte Hotel Also Known As

Address: 132 East Trade Street, Charlotte, NC 28280
Charlotte hotels Omni Charlotte Hotel
3.5/5.0
95