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Omni Charlotte Hotel

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 75 reviews
75 Reviews
5.0 of 5 stars
23
4.0 of 5 stars
18
3.0 of 5 stars
12
2.0 of 5 stars
14
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#22 of 156 hotels in Charlotte
Description: Multistory Glass Tower Hotel joined by enclosed skywalk to 10 blocks of shopping, dining & entertainment.
  • Address
    132 East Trade Street
    Charlotte, NC 28280
Check Rates: £108 $215 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 74 traveller reviews
  • What to Expect:
    • 4 based on 55 reviews Rooms
    • 4 based on 51 reviews Service
    • 3.5 based on 53 reviews Value
    • 4 based on 55 reviews Cleanliness
    • 4 based on 9 reviews Pool
  • Recommended For:
    • 40% based on 64 reviews Older Travellers
    • 30% based on 64 reviews Young Singles
    • 30% based on 64 reviews Families with Teenagers
    • 20% based on 64 reviews Families with Small Children
    • 20% based on 64 reviews An Amazing Honeymoon

Reviews of Omni Charlotte Hotel

( 11-20 of 75 )
28 Dec 2007
1/2 found this review helpful

I travel often to Charlotte on business as my employer is headquartered here. After hearing so many glowing comments by others who'd stayed here, I was very excited to book a room in this hotel. Well, that excitement wore off as soon as I entered the front lobby. When I checked in there was a problem with the reservation; my... more

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4 of 5 stars
Milwaukee, WI
28 Nov 2007
1/1 found this review helpful

My husband and I enjoyed a weekend in Charlotte recently. The Omni is a great location - the downtown area has a lot to see and do as far as restaurants and entertainment. We had a lovely room on the 12th floor - I did not find the bathroom to be small as some have mentioned. The staff were very... more

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4 of 5 stars
charleston,sc
2 Nov 2007
1/1 found this review helpful

The Omni Charlotte Hotel is great location if you are staying uptown. It's wondeful for business. The beds are heavenly and valet parking is a plus. I would definitely recommend this to others that are staying in Charlotte. more

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4 of 5 stars
Baltimore, Maryland
10 Oct 2007
2/2 found this review helpful

I recently stayed at the Omni in Charlotte, NC while in town on business. Although it is not quite as nice as some other Omni's that I have stayed at, it is above average. I was able to get wireless internet, but unable to hold a Verizon cell signal in my room. (confirmed as well by co-workers) The hotel is... more

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4 of 5 stars
South Carolina
1 Oct 2007
1/1 found this review helpful

Usually I prefer Marriott hotels, but since I was in Charlotte for a wedding and the bride had arranged a good price of $79/night, I said we would stay there. First, overnight self parking was reasonable at $8/night. The lobby is nice and so were the front desk personnel. They paid attention to detail and when my room wasn't ready... more

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4 of 5 stars
Columbia, SC
27 Sep 2007
2/2 found this review helpful

The Omni makes a good first impression: marble floors, airy lobby, very pleasant staff. The same was true with our room: immaculate, nicely appointed, crisp linens. We had only a few minutes to go downstairs to the connected shopping mall area but I was pleasantly surprised by the shops there. That was a convenient treat. We did have some complaints:... more

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4 of 5 stars
North Carolina
19 Sep 2007
1/1 found this review helpful

I enjoyed a 2-night stay at the Omni Charlotte in Mid-September. I was in town for a conference and traveling by myself. I actually got the room through Priceline because the hotel block for my conference were already booked (another hotel). I would recommend the Omni Charlotte for anyone in town for a short stay in the Uptown area, but... more

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3 of 5 stars
North Carolina
7 Sep 2007
1/2 found this review helpful

Stayed on a Friday night after a football game. Pluses: location, checkin, parking only $8 (reasonable compared to football game parking of $15+). Negatives: took 3 calls before we could get someone to answer the phone at midnight to schedule a wakeup call, and most disturbing when leaving we were approached for money by a panhandler in the lobby on... more

17 Aug 2007
1/2 found this review helpful

From start to finish, my stay at the Omni was by far the worst hotel experience I have ever had. First, the hotel refused to honor my AAA discount. When I requested to speak to a manager to straighten this out, I was told no managers were available to help me (a line repeated to me 3 other times during... more

Management response from
OmniMgr, Manager on Behalf of General Manager

As the General Manager, I personally spoke with this individual to explain that the AAA rate was simply not available during the night she had requested. At the Omni Hotel, we do everything in our power to insure satisfaction of all guests, including having a manager on duty at all times. It is unfortunate that this guest did not get...

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5 of 5 stars
Wilmington, NC
16 Aug 2007
1/1 found this review helpful

My employer set this up and I was very happy with our stay. I am normally a Hampton Inn sort of guy as all I really want is a CLEAN room, with good service, and a decent price. The Good: Great location and the room was very clean which is an important detail for me. The biggest. Beds were great... more

Management response from
OmniMgr, Manager

Thank you for taking the time to review our property. We are delighted that you enjoyed your stay and will look forward to welcoming you back during football season or any other time you find yourself in Charlotte.

Reviews of Omni Charlotte Hotel

( 11-20 of 75 )
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Omni Charlotte Hotel Also Known As

Address: 132 East Trade Street, Charlotte, NC 28280