From start to finish, my stay at the Omni was by far the worst hotel experience I have ever had. First, the hotel refused to honor my AAA discount. When I requested to speak to a manager to straighten this out, I was told no managers were available to help me (a line repeated to me 3 other times during... more
Management response from
OmniMgr, Manager on Behalf of General Manager
As the General Manager, I personally spoke with this individual to explain that the AAA rate was simply not available during the night she had requested. At the Omni Hotel, we do everything in our power to insure satisfaction of all guests, including having a manager on duty at all times. It is unfortunate that this guest did not get...