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Omni Charlotte Hotel

132 East Trade Street Charlotte, NC 28280
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Multistory Glass Tower Hotel joined by enclosed skywalk to 10 blocks of shopping, dining & entertainment.
Business Centre Fitness Centre Free High-Speed Internet No Free Parking Pets Allowed Restaurant No Room Service Swimming Pool
Check Rates and Availability: £126 $223 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 76 traveller reviews
  • What to Expect:
    • 4 based on 57 reviews Rooms
    • 4 based on 53 reviews Service
    • 4 based on 55 reviews Value
    • 4 based on 57 reviews Cleanliness
    • 4 based on 9 reviews Pool

Reviews of Omni Charlotte Hotel

( 21-30 of 77 )
17 Aug 2007
1/2 found this review helpful

From start to finish, my stay at the Omni was by far the worst hotel experience I have ever had. First, the hotel refused to honor my AAA discount. When I requested to speak to a manager to straighten this out, I was told no managers were available to help me (a line repeated to me 3 other times during... more

Management response from
OmniMgr, Manager on Behalf of General Manager

As the General Manager, I personally spoke with this individual to explain that the AAA rate was simply not available during the night she had requested. At the Omni Hotel, we do everything in our power to insure satisfaction of all guests, including having a manager on duty at all times. It is unfortunate that this guest did not get...

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5 of 5 stars
Wilmington, NC
16 Aug 2007
1/1 found this review helpful

My employer set this up and I was very happy with our stay. I am normally a Hampton Inn sort of guy as all I really want is a CLEAN room, with good service, and a decent price. The Good: Great location and the room was very clean which is an important detail for me. The biggest. Beds were great... more

Management response from
OmniMgr, Manager

Thank you for taking the time to review our property. We are delighted that you enjoyed your stay and will look forward to welcoming you back during football season or any other time you find yourself in Charlotte.

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5 of 5 stars
Richmond, VA
15 Aug 2007
1/1 found this review helpful

It has been a stressful summer for me this is the first weekend my husband and I were able to just get away. Quick check in by the friendly and personable staff - we dropped our bags in our room and headed straight for the pool. Plenty of towels, lounge chairs, tables with umbrellas. Kids and adults were having a... more

Management response from
OmniMgr, Manager

The Omni Charlotte is delighted that we could be a respite from your stress and provide you with a relaxing weekend. We hope that the next time you feel yourself desiring an escape you will consider staying with us again.

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5 of 5 stars
Reading, Berkshire
5 Aug 2007
1/1 found this review helpful

I travelled to Charlotte to watch the Carolina Panthers play last year and was so impressed with this hotel that i will book again this season. The location was perfect. Brilliant for all the bars and restaurants. Even more important was that it is about a ten minute walk to the stadium. The hotel staff was really friendly. It was... more

Management response from
OmniMgr, Manager

The Omni Charlotte appreciates you taking the time to recommend our property and we look forward to welcoming you back for another exciting Panthers season!

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3 of 5 stars
Columbia, South Carolina
25 Jul 2007
1/1 found this review helpful

I’d have to say that I was somewhat disappointed in this particular Omni Hotel. Although the hotel is located in a “prime” location within walking distance to various venues, I was expecting it to be a little more upscale than it was. The “signature” room was not worth the $159.00 plus tax per night. There were quite a few other... more

Management response from
OmniMgr, Manager

Your feedback is appreciated by the Omni Charlotte Hotel. We regret that your stay did not meet your expectations. We work very hard to provide each of our guests with a luxurious experience and have a achieved the prestigious AAA four-diamond award as proof of our commitment to quality. If you would be willing, we would be interested to learn...

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3 of 5 stars
Baltimore,MD
24 Jul 2007
1/1 found this review helpful

Booked with Hotwire for a great price. Room was nice, bathroom had a wet handtowel hanging in the shower from the previous traveler in the room. Otherwise pretty clean. We had a view of the street, and the room was in a really nice part of town. Lots of restaurants and things to do, nearly accross the street from the... more

Management response from
OmniMgr, Manager

Thank you for taking the time to leave a review of the Omni Charlotte. We apologize that a towel was left in your room but are pleased that overall you enjoyed your stay. We do hope to have you return on your next trip to Charlotte.

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3 of 5 stars
Martinsville, Virginia
14 Jul 2007
1/1 found this review helpful

I got the Omni on a $70 Priceline bid. I was disappointed after reading the mixed reviews here, but it turned out not to be too bad. Positives: The hotel's biggest selling point is its location within easy walking distance of all of the downtown office buildings, restaurants, and attractions. The Omni is one of the older large hotels downtown... more

Management response from
OmniMgr, Manager

Thank you for your very thorough feedback, we do appreciate it. The parking garage is not a part of the hotel and is owned and managed separately, for that reason we offer valet services. Our guests choose our hotel for the unique rooms we offer and the close proximity to "everything" as compared to other hotels in uptown. Our best...

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5 of 5 stars
Richmond, VA
19 Jun 2007
1/1 found this review helpful

The girls and I were headed to Charlotte for "girls weekend" and chose to stay at the Omni on Trade St. We had stayed here about a year ago and had a very nice experience, but this time was even nicer as the rooms had undergone 'renovation/update'. Special notes: I am a duvet girl and all about high thread count...Omni... more

Management response from
OmniMgr, Manager

Thank you for taking the time to write such a glowing recommendation of the Omni Charlotte. We are delighted that you enjoyed your girlfriends getaway with us. It was the pleasure of our staff to provide you with the service and little details to make your stay a memorable one. We look forward to your next stay with us.

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5 of 5 stars
Winston Salem, NC
19 Jun 2007
1/1 found this review helpful

My girlfriends and I had a great experience in Charlotte, North Carolina. We were warmly welcomed by a Bellman that 'gracefully' handled our luggage. I went to check-in and was greeted by all of the staff behind the desk that was not assisting other clients. In addition, there was a wedding reception going on at the hotel and they still... more

Management response from
OmniMgr, Manager

Thank you for taking the time to leave a recommendation for the Omni Charlotte Hotel. We are thrilled that you and your friends enjoyed your time with us and that you were well taken care of by our staff. We look forward to your next stay with us.

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1 of 5 stars
Mars, PA
15 Jun 2007
1/1 found this review helpful

3 day stay in the Omni Charlotte started with no rooms available on a Sunday afternoon at 2. Annoying, but it happens. Check the luggage and trek 4 blocks to the convention center. I get back and my room is ready. Security has been improved it seems. You need your keycard for ALL sleeping room floors, not just executive. Just... more

Management response from
OmniMgr, Manager

The Omni Charlotte regrets that your recent stay was not to your satisfaction. Please be assured that our management is reviewing and addressing each issue that you experienced to prevent any future occurances. We are dedicated to providing the ultimate in luxury and service to each of our guests and know that feedback such as this will allow us only...

Reviews of Omni Charlotte Hotel

( 21-30 of 77 )
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Omni Charlotte Hotel Also Known As

Address: 132 East Trade Street, Charlotte, NC 28280