I started staying at this hotel because it's the hotel my company used, but now I stay there any time I come to Charlotte. The hotel is beautiful and the personnel is very friendly. It's right in the middle of the downtown area, so it's really close to a lot of fun stuff. more

If you stay here, note that Google maps gives wrong directions to the hotel (call for directions before going!) When we called to get out of the bad neighborhood we were lost in, it took over 5 minutes for someone to answer the phone. When we finally arrived (at 4:00pm), the front desk was empty. No one was there to... more

Stayed for two days for interviewing purposes. Everyone was very friendly and hotel was clean. Servers in restaurant were very nice and helpful. Can get a hotel room with a board room style table for interviewing which was nice. Was able to get a cab in 3 minutes with phone call and be at airport in 10-15 minutes. Very convenient... more

First visit to Charlotte for a business trip. Meetings held in the hotel. Very enjoyable stay. Very nice room (1205). Excellent bed and pillows. Fridge and microwave. Big room, nice bathroom with good showerhead. Good breakfast for $9.99. Great service from Ingrid. Small bar with tv. Mini-store in the lobby. But the best service is the free shuttle to wherever... more

Drove to Charlotte with a friend to see the Colts/Panthers game last fall and stayed overnight at the Hilton when Priceline picked it for us. It was pretty good. There was a pool and a decent workout gym. Everything was clean and the people were friendly. When we checked in they told us to sign up for the Honors rewards... more

I have probably stayed at this hotel on about half a dozen occasions while down in Charlotte for work in the past year, and a few times more while down there working with the builders putting up our new house in Charlotte where we are relocating to. Overall, it is pretty much what you would expect from an HGI -... more

First day, bathroom dirty with no toilet paper. That was the highlight of the stay. Construction site across the street kicked up at 3 AM in the morning. Heavy construction with pounding on steel beams and high pressure concrete pumping, workers yelling, beep, beep of trucks backing up. Blasted the family out of bed, no way you could sleep. We... more

I found this hotel adequate, the location is good, within walking distance of convention center and restaurants. The staff was friendly, and I did like the shuttle service. I had a few problems in my suite - the coffee maker did not work, and the TV in the bedroom was unplugged - requiring me to push a rather heavy armoire... more

The rooms here are fine, standard Hilton Garden Inn. Property looks to be pretty new, 14 stories. They do not tell you that you have to check in before you can drive up into the parking garage. If other guest dont know that at check in, you get stuck behind them when they can not enter. When you enter the... more